Artificial intelligence is all around us, and the businesses seeking a competitive edge are already on the path of adoption. Are you? By Kirsten Doyle, published in Brainstorm 26 June 2019 Humans have been highly effective at collaborating for millennia, and have used this attri...
Read MorePublished in Top Performing Companies and Public Sector, 19th February 2019 A born and bred South African, Ryan studied business science with a Masters degree in Industrial Psychology, with the aim of contributing joy and success within the systems where people spend most of their lives – organ...
Read MoreMichelle Constant, in her weekly slot 'The Jet Set Breakfast" looks to interview influential CEO's on a news article they feel is worth exploring in more detail. In this interview, Ryan Falkenberg, our company co-CEO, is asked to review 2 articles relating to the contact centre industry within South...
Read MoreWritten by Nic Hedley, Financial Mail, 1 November 2018 Could the spread of AI hold opportunities for countries like SA that are thought to be rich in emotional intelligence? Reports of a looming jobs bloodbath have done the reputation of artificial intelligence (AI) techn...
Read MoreIn this video, Ryan Falkenberg, co-CEO of CLEVVA outlines how AI can be used to empower staff with enhanced decision-making capability that, combined with their intrinsic capabilities can make them more valuable. With most investment currently focusing on automating people out of jobs, this is an i...
Read MorePublished by Sparks Electrical News, 14th September More and more people are living in smart, connected homes. Devices such as Amazon’s Alexa to control lights, Google’s Nest to learn and anticipate heating preferences, and smart meters to give real-time data about energy usage are becoming m...
Read MoreBy Angela Chandy (Dark Fibre Web), published by ITWeb on 29th August 2018 The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 billion people who...
Read MoreBy Bongani Sithole on 24 July, 2018 As with key emerging technology trends such as Big Data and Internet of Things (IoT), Artificial Intelligence (AI) has been hailed as nothing short of revolutionary for businesses, governme...
Read MoreBy Kgaolgelo Letsebe, ITWeb 20th July 2018 Contact centres must start reshaping the role of the agent from a traditional knowledge management service, to a more empathetic, human-facilitated service provider, if they are to successfully navigate the changes brought on by chatb...
Read MoreBy Natasha Meintjies, ITWeb, 12th July 2018 If the media hype is to be believed, the robots may well be coming for your job. In fact, late last year, McKinsey research showed that up to 800 million workers worldwide may lose their jobs to artificial intelligence (AI) by 2030,...
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