Generative AI expands customer experience space

By Ryan Falkenberg, 01 June 2024 – Originally published by Weekend Argus. Generative artificial intelligence (AI) has gone from interesting experiments to a mainstream technology used by hundreds of millions in a wide array of applications — in a very short time. It...

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Contact centres must embrace generative AI or risk being left behind

By Ryan Falkenberg, 12 May 2024 – Originally published by EngineerIT. It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users. What’s remarkable is that the technology is still evolving at incredible speed...

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Local GenAI-boosted virtual agents have human-like conversations

By Ryan Falkenberg, 04 December 2023 – Originally published by IT Online. Cape Town-based conversational automation specialist Clevva has recently boosted its virtual agents generative AI (GenAI) technology. This allows the virtual agents to have targeted sales, support and service con...

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Clevva’s virtual agents get GenAI boost

By Christopher Tredger, 06 December 2023 – Originally published by IT Web. Cape Town-based customer service automation specialist Clevva has applied generative artificial intelligence (GenAI) technology...

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