4 Automation Trends To Watch Out for in 2020

Published in TalkIoT, 17th January 2020 By Ryan Falkenberg Automation, traditionally linked with fears of job losses, looks set to make life easier for humans across the globe in 2020. From freeing up workers inside organisations to providing excellent customer experiences, the robots are here...

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How automation can help people add value

Published by Business Report, 16 August 2019 By Ryan Falkenberg Mention automation in any conversation these days and the first thing that springs to mind is job losses. In much the same way that AI is inextricably associated with the rise of the machines and the fall of humans, so automati...

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What CX can learn from the taxi industry

Published by BizCommunity, 22 July 2019 By Ryan Falkenberg, co-CEO of CLEVVA A few years ago, 'omnichannel' dominated every customer experience (CX) discussion. What it meant for most companies was 'digital'. They already offered contact centre (voice) and face-to-face engagement channels - w...

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What’s the big (data) idea?

Intelligent Process Automation sounds like some fancy, made-up term from a science fiction movie, but it is actually revolutionary. Featured in Brainstorm 3rd August 2018; Written by Natasha Meintjies Intelligent Process Au...

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