By Ryan Falkenberg, 13 January 2023 – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being...
Read MorePublished in SME Tech Guru, 15th July 2020 By Ryan Falkenberg Across the world, companies are realising the benefits of automating processes. Done properly, it can improve productivity, reduce costs, and free up staff to provide the best possible experience to customers. But in order to max...
Read MoreBy Ryan Falkenberg, co-CEO of CLEVVA Published in IT-Online, 25 February 2020 Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. IPA consists of a number of digital workers that toget...
Read MorePublished in TalkIoT, 17th January 2020 By Ryan Falkenberg Automation, traditionally linked with fears of job losses, looks set to make life easier for humans across the globe in 2020. From freeing up workers inside organisations to providing excellent customer experiences, the robots are here...
Read MorePublished by Business Report, 16 August 2019 By Ryan Falkenberg Mention automation in any conversation these days and the first thing that springs to mind is job losses. In much the same way that AI is inextricably associated with the rise of the machines and the fall of humans, so automati...
Read MorePublished by BizCommunity, 22 July 2019 By Ryan Falkenberg, co-CEO of CLEVVA A few years ago, 'omnichannel' dominated every customer experience (CX) discussion. What it meant for most companies was 'digital'. They already offered contact centre (voice) and face-to-face engagement channels - w...
Read MoreArtificial intelligence is all around us, and the businesses seeking a competitive edge are already on the path of adoption. Are you? By Kirsten Doyle, published in Brainstorm 26 June 2019 Humans have been highly effective at collaborating for millennia, and have used this attri...
Read MoreBy Angela Chandy (Dark Fibre Web), published by ITWeb on 29th August 2018 The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 billion people who...
Read MoreBy Ryan Falkenberg, published in BizTechAfrica 29th August, 2018 Chatbots are the future, no doubt about it. They allow us to engage with companies digitally, without having to endure that mind-numbing ‘please hold’ music or the heavily accented yet lightly trained contact centre agent w...
Read MoreBy effectively digitising service intelligence and using it to drive both assisted and self-service channels, CLEVVA allows large retailers to dramatically improve their service levels without having to recruit or train more staff. Published in TechFinancials, August 20,...
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