By Ryan Falkenberg, – Originally published by BizCommunity. On 1 September, South Africa’s retirement-savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago. On that day, the two-pot retirement system will...

By Ryan Falkenberg, – Originally published by IT Online. In any contact centre, there are some calls (both inbound and outbound) that essentially boil down to saying the same thing over and over again. These repetitive conversations cover everything from huma...

By Ryan Falkenberg, – Originally published by IT Online. “Hey Steve, it’s Thandi from Sales again. I wanted to follow up on that order I sent through last week. How close are we to fulfilling it? The client’s starting to ask questions again.”...

By Ryan Falkenberg, – Originally published by Channelwise. South Africa’s economy is taking a downward turn, with real GDP growth projected to decelerate sharply to 0.1% amid a global slowdown in business. Local entrepreneurs are keeping an eye on many metr...

By Ryan Falkenberg, – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being learnt...

By Ryan Falkenberg, - Published in SME Tech Guru, Across the world, companies are realising the benefits of automating processes. Done properly, it can improve productivity, reduce costs, and free up staff to provide the best possible experience to customers. B...

By Ryan Falkenberg, co-CEO of CLEVVA, - Published in IT-Online Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. IPA consists of a number of digital wor...

By Ryan Falkenberg, - Published in TalkIoT Automation, traditionally linked with fears of job losses, looks set to make life easier for humans across the globe in 2020. From freeing up workers inside organisations to providing excellent customer experiences, th...

By Ryan Falkenberg , - Published by Business Report Mention automation in any conversation these days and the first thing that springs to mind is job losses. In much the same way that AI is inextricably associated with the rise of the machines and the fall of h...

By Ryan Falkenberg, co-CEO of CLEVVA, - Published by BizCommunity A few years ago, 'omnichannel' dominated every customer experience (CX) discussion. What it meant for most companies was 'digital'. They already offered contact centre (voice) and face-to-face en...

Artificial intelligence is all around us, and the businesses seeking a competitive edge are already on the path of adoption. Are you?  By Kirsten Doyle, published in Brainstorm Humans have been highly effective at collaborating for millennia,...

By Angela Chandy (Dark Fibre Web), published by ITWeb The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 bi...