Virtual Agents as a Service for contact centres
We provide Virtual Agents as a Service, offering regulated organizations a cost effective way to scale capacity while enhancing the customer and employee experience.
Our Virtual Agents are deployed into your CX environment to automate your rule-bound, process-heavy conversations that absorb staff time and capacity.
What we handle for you
We take care of everything—from design to deployment—so you can focus on what matters.
Our process includes:
Configuring – We ensure the agent understands your rules and can work with your systems.
Testing – Ensuring performance meets agreed criteria.
Ongoing Management – Monitoring, refining, and reporting on Virtual Agent performance.
All you need to provide is:
Your business rules and information
Access to your systems and channels
We handle the rest.
Why choose CLEVVA virtual agents?
Precision-driven. Structured for accuracy.
Our expert-trained virtual agents automate human-like conversations that always stick to your rules no matter the context.
We work closely with you to:
Identify the conversations for automation
Confirm the high volume/value conversations that our Virtual Agents can automate.
Confirm the Business Case
Validate the financial business case for adoption.
Configure to your business rules
Ensure the Virtual Agent(s) get trained on your specific rules
Connect to Systems
Ensure the Virtual Agent(s) can access required data and systems
Train and Test
Ensure the Virtual Agent(s) correctly apples your rules and integrates with your systems
Deploy and Optimise
Monitor every conversation and improve logic to enhance performance
Our Virtual Agent Control Centre
To configure, deploy and manage your Virtual Agents, we set up a comprehensive Virtual Agent Control Centre (VACC) for you within Microsoft Azure (BYOC). Our VACC assures uptime, security and full control over every conversation that gets automated (including full reporting).
Our VACC ensures you don’t have to worry about any software. It’s all provided. You simply get trained Virtual Agents that effectively automate your conversations in a consistent, compliant and accurate way, with detailed reports to prove it.
Your trusted conversation automation partner in contact centres
We specialise in automating voice, chat and email engagements for regulated companies.
Enhance efficiency
– Handle high-volume, repetitive conversations effectively.
Boost customer experience
– Open and/or close tickets without having to bring a human in the loop.
Reduce operational costs
– Optimize resources while maintaining service quality.
While you focus on your core business, let us help you automate more conversations across channels—without the hassle.
Let’s build the future of customer engagement together.
Get in touch today!