Agent Assist (3m59s)

Experience the seamless support offered by a virtual agent in guiding an agent through the process of interacting with a customer who received an automatic call after a purchase.

Retail Customer Service (2m23s)

Explore how a virtual agent adeptly assists a retail customer with a delivery complaint and facilitates a smooth experience in replacing an incompatible printer.    

Renewals and Upgrades (6m35s)

Discover the efficiency of a virtual agent engaging in a conversation with a telecom customer eligible for a contract upgrade, guiding them through the process seamlessly and effectively.

Life Insurance Lead Qualification (5m08s)

Experience a virtual agent efficiently processing a lead from a customer who clicked on a life insurance digital ad. The qualified lead is seamlessly shared with an agent for prompt follow-up through a phone call.

Suspected Fraudulent Transaction (5m16s)

Explore a virtual agent efficiently resolving a banking customer’s query about a suspected fraudulent transaction on their account – ensuring swift and accurate resolution.

Debt Collections (1m51s)

Experience a virtual agent efficiently assisting a customer who missed a payment, guiding them through resolution with understanding and effectiveness.