Explore how a Virtual Agent efficiently resolves resident queries for a local council via voice and WhatsApp. A resident requires assistance to register the birth of their child. The conversation begins through voice, and the resident opts to continue via WhatsApp. Each interaction is hyper-personalized based on data available within the operating systems.

Explore how a Virtual Agent resolves a pension-related query via voice. A customer is frustrated due to a lack of feedback on their two-pot pension claim. The Virtual Agent responds to the customer’s frustration with empathy and understanding, guides the conversation through the prescribed process, and handles additional requests made during the interaction.