Experience how a Virtual Agent leverages voice to assist a customer with a faulty tablet. The Virtual Agent swiftly identifies the issue, provides step-by-step troubleshooting and seamlessly guides the customer through the replacement process, ensuring a natural conversation flow, policy compliance, and a smooth customer experience.

Experience how a Virtual Agent efficiently resolves a customer’s account and billing query via phone at a large telecommunications company. The customer contacts their provider to inquire about their account balance and update their billing address after a recent move. The Virtual Agent provides the relevant details and successfully updates the address, ensuring a smooth […]

Experience how our Virtual Agent seamlessly handles council tax queries over the phone. Adapting to each customer’s needs, it guides them step-by-step through eligibility checks and discount applications, ensuring a smooth and efficient experience throughout.

Explore how a Virtual Agent efficiently resolves resident queries for a local council via voice and WhatsApp. A resident requires assistance to register the birth of their child. The conversation begins through voice, and the resident opts to continue via WhatsApp. Each interaction is hyper-personalized based on data available within the operating systems.

Explore how a Virtual Agent resolves a pension-related query via voice. A customer is frustrated due to a lack of feedback on their two-pot pension claim. The Virtual Agent responds to the customer’s frustration with empathy and understanding, guides the conversation through the prescribed process, and handles additional requests made during the interaction.