Registration of A New Birth (4m51s)

  • Public Sector
  • Customer service
  • Messenger
  • Voice
  • Video

Explore how a Virtual Agent efficiently resolves resident queries for a local council via voice and WhatsApp. A resident requires assistance to register the birth of their child. The conversation begins through voice, and the resident opts to continue via WhatsApp. Each interaction is hyper-personalized based on data available within the operating systems.