12 December 2024 – Originally published by IT-Online. 2025 is set to be a transformative year for businesses in South Africa with industries navigating new challenges and opportunities driven by global trends, technological advancements, and market dynamics. From sh...
Read MoreBy Ryan Falkenberg, 04 December 2024 – Originally published by TechFinancials. Ask most people how they feel about getting a sales call and they’ll tell you how annoying it is. That annoyance only increases if they pick up the phone and can tell that a virtual agent...
Read MoreBy Ryan Falkenberg, 19 November 2024 – Originally published by IT-Online. For millions of South Africans, there are few things more frustrating than dealing with a government department or state-owned enterprise (SOE). Whether it’s asking when you can expect your...
Read MoreBy Ryan Falkenberg, 17 October 2024 – Originally published by Retail Brief Africa. Not all that long ago, Black Friday was the preserve of major US retailers. Held the day after US Thanksgiving (which always falls on the fourth Thursday of November), it signals the sta...
Read MoreBy Ryan Falkenberg, 30 September 2024 – Originally published by Retail Brief Africa. The online marketplace has changed dramatically since COVID-19 and big international players entering the market and technological advancements like AI are further changing th...
Read MoreBy Ryan Falkenberg, 26 September 2024 – Originally published by TechFinancials. Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temp...
Read MoreBy Ryan Falkenberg, 03 September 2024 – Originally published by IT Online. Tourism is vital to the South African economy, accounting for 8,2% of the country’s gross domestic product (GDP) and 9,2% of employment, according to the World Travel & Tourism Council....
Read MoreBy Ryan Falkenberg, 13 August 2024 – Originally published by IT-Online. Despite being the coal face of business-consumer contact, call centres have long struggled to offer perso...
Read MoreBy Ryan Falkenberg, 26 July 2024 – Originally published by BizCommunity. On 1 September, South Africa’s retirement-savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago. On that day, the two-pot retirement system...
Read MoreBy Ryan Falkenberg, 08 July 2024 – Originally published by BizCommunity. Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally. Despite numerous apps promising to replace email over the years, that number is set to keep growi...
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