By Mark Say, – Originally published by UKAuthority. Thurrock Council has launched a voice activated AI assistant, initially to help residents obtain information on council tax. It is part of a programme to expand the use of AI working with Outsource Automatio...

By Ryan Falkenberg, – Originally published by TechFinancials. Adopting voice bots or Virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temporary sta...