ChatGPT’s threat to customer service jobs

By Mudiwa Gavaza, 09 February 2023 – Originally published by Business Live. ChatGPT, the large language model that has taken the world by storm in a short three months, is expected to do away with a number of traditional jobs. Experts say customer service and support agents now face the bigg...

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Reimagining email customer service

Originally published on IT-Online on 03 June 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying “Thank...

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