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Knowledge 2.0

It’s time to rethink our knowledge management approach

Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence.Article written by Ryan Falkenberg, co-CEO of CLEVVA and published in ITWeb, 31st July 2018The Internet has fundamentally changed the way knowledge...

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Recent post

  • How digital experts are filling the customer service gap Nov 10, 2020
  • Enabling growth in the digital economy: lessons for and from South Africa [Opinion] Nov 10, 2020
  • How to make chatbots work for you Nov 10, 2020
  • What we learned building a digital sales expert for a major bank Oct 12, 2020

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AI and compliance AI for people Automation Contact Centres Digital self service Digital workers Financial Services Knowledge 2.0 Learning Performance Support

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