Front Office Process Automation
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Knowledge 2.0

It’s time to rethink our knowledge management approach

Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence. Article written by Ryan Falkenberg, co-CEO of CLEVVA and published in ITWeb, 31st July 2018 The Internet has fundamentally changed the way knowledge...

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Recent post

  • 2022 – The Year of the Customer Experience Reboot Jan 12, 2022
  • Here’s how to take advantage of chat commerce this festive season Dec 08, 2021
  • Low-code platforms are making customer service automation viable for SMEs Dec 07, 2021
  • Making low-code solutions accessible to SA businesses Dec 06, 2021

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AI and compliance AI for people Automation Contact Centres Digital self service Digital workers Financial Services Knowledge 2.0 Learning Performance Support

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