By Ryan Falkenberg, – Originally published by Cover. Very few businesses operating today don’t have a customer-facing piece of technology. Whether that’s an actual product, an app, or even just e-commerce and customer service functionality on their websit...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on Retail Brief Africa In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branch...

By Ryan Falkenberg, Co-CEO, CLEVVA, - Published in the Customer Experience Magazine Ask the leadership of any reasonably-sized company what technology they’re looking to implement and they’ll almost invariably mention artificial intelligence (AI). In theory...

Written by Ryan Falkenberg, Published in the Business Report Whether it’s in a bid to be seen as a thought leader or a more business-driven need to improve customer service channels, organisations across the spectrum are investigating the potential AI offers....

Written by Ryan Falkenberg, co-CEO of CLEVVA, published in ITWeb  Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena?  As we fast-track into the digital era, the term 'artifici...

Article by Tasmin Oxford, Brainstorm It’s time to embrace the inevitability of digital disruption and use it to spearhead innovation and redefine revenue.  Deloitte’s ‘Digital Disruption Index 2019’ found that three quarters of executives felt digital was fundamentally ch...

By Ryan Falkenberg, published in Memeburn Given the incredible advances in natural language understanding (NLU), one would be forgiven for thinking that this is what artificial intelligence is all about. Try asking Alexa or Siri for an Indian restaurant near yo...