Originally published on Retail Brief Africa on 26 August 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branc...
Read MoreBy Ryan Falkenberg Published in the Customer Experience Magazine, May 7th 2019 Ask the leadership of any reasonably-sized company what technology they’re looking to implement and they’ll almost invariably mention artificial intelligence (AI). In theory, that’s great, because AI has th...
Read MoreWritten by Ryan Falkenberg, Published in the Business Report, 18 APRIL 2019 Whether it’s in a bid to be seen as a thought leader or a more business-driven need to improve customer service channels, organisations across the spectrum are investigating the potential AI offers. Consumers are alr...
Read MoreWritten by Ryan Falkenberg, co-CEO of CLEVVA, published in ITWeb 15th March 2019 Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena? As we fast-track into the digital era, the term 'artificial intelligence' is increasing...
Read MoreIt’s time to embrace the inevitability of digital disruption and use it to spearhead innovation and redefine revenue. Article by Tasmin Oxford, Brainstorm, 22 February, 2019 Deloitte’s ‘Digital Disruption Index 2019’ found that three quarters of...
Read MoreBy Ryan Falkenberg, published in Memeburn 3 October 2018 Given the incredible advances in natural language understanding (NLU), one would be forgiven for thinking that this is what artificial intelligence is all about. Try asking Alexa or Siri for an Indian restaurant near you...
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