By Ryan Falkenberg, 16 September 2022 - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatev...
Read MoreBy Ryan Falkenberg, 28 September 2022 - Originally published by Retail Brief Africa Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pick up, the...
Read MoreBy Johan Steyn, 10 October 2022 - Originally published by BusinessDay Steyn is on the faculty at Woxsen University, a research fellow at Stellenbosch University and the founder of AIforBusiness.net...
Read MoreOriginally published on IT-Online on 5 September 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs. These digi...
Read MoreOriginally published on Retail Brief Africa on 26 August 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branc...
Read MoreOriginally published on IT-Online on 18 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreOriginally published on IT-Online on 29 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering war...
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