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Virtual Agents

Could virtual agents have helped to prevent Bester saga?

By Ryan Falkenberg, 11 June 2023 – Originally published by EngineerIT. If you’ve spent any time on LinkedIn or attended business conferences lately, you’re probably familiar with the phrase, “data is the new oil”. Meant to signify how valuable data can be, it's...

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Virtual Agents

How virtual agents can help digital marketers up their conversion rates

By Ryan Falkenberg, 20 February 2023 – Originally published by FutureWave Business IT. When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad perf...

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Virtual Agents

Virtual agents reduce costs and improve the success of outbound campaigns

By Ryan Falkenberg, 16 January 2023 - Originally published by IT-Online When it comes to outbound sales, the traditional ways of doing things have mixed success at bes...

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Virtual Agents

Virtual agents don’t just make sense to customers, they make sense to your FD too (and your HR team, bonus)

By Ryan Falkenberg, 18 November 2022 - Originally published by Tech Talk When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that...

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Virtual Agents

Virtual Agents as a Service: Why it may be the ideal model for your business

By Ryan Falkenberg, 2 November 2022 - Originally published by Intelligent CIO A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. Many have tried, and failed to build...

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Virtual Agents
A CLEVVA digital expert

Virtual agents can do more than standard chatbots

By Ryan Falkenberg, 16 September 2022 - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatev...

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Customer Service

Outbound call centres are increasingly adopting virtual agents: it’s about time

By Ryan Falkenberg, 28 September 2022 - Originally published by Retail Brief Africa Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pick up, the...

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Customer Service

BusinessDay: Had any useful chats with a bot lately?

By Johan Steyn, 10 October 2022 - Originally published by BusinessDay Steyn is on the faculty at Woxsen University, a research fellow at Stellenbosch University and the founder of AIforBusiness.net...

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Customer Service

Why didn’t my chatbot magically learn to be a customer service expert?

Originally published on IT-Online on 5 September 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs. These digi...

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Virtual Agents

My bank needs to offer me a digital advisor, not a digital assistant

Originally published on Retail Brief Africa on 26 August 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branc...

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