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Virtual Agents

How virtual agents can help digital marketers up their conversion rates

By Ryan Falkenberg, 20 February 2023 – Originally published by FutureWave Business IT. When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad performance felt like it would...

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Virtual Agents

Virtual agents reduce costs and improve the success of outbound campaigns

By Ryan Falkenberg, 16 January 2023 - Originally published by IT-Online When it comes to outbound sales, the traditional ways of doing things have mixed success at bes...

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Virtual Agents

Virtual agents don’t just make sense to customers, they make sense to your FD too (and your HR team, bonus)

By Ryan Falkenberg, 18 November 2022 - Originally published by Tech Talk When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that...

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Virtual Agents

Virtual Agents as a Service: Why it may be the ideal model for your business

By Ryan Falkenberg, 2 November 2022 - Originally published by Intelligent CIO A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. Many have tried, and failed to build...

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Virtual Agents
A CLEVVA digital expert

Virtual agents can do more than standard chatbots

By Ryan Falkenberg, 16 September 2022 - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatev...

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Customer Service

Outbound call centres are increasingly adopting virtual agents: it’s about time

By Ryan Falkenberg, 28 September 2022 - Originally published by Retail Brief Africa Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pick up, the...

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Customer Service

BusinessDay: Had any useful chats with a bot lately?

By Johan Steyn, 10 October 2022 - Originally published by BusinessDay Steyn is on the faculty at Woxsen University, a research fellow at Stellenbosch University and the founder of AIforBusiness.net...

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Customer Service

Why didn’t my chatbot magically learn to be a customer service expert?

Originally published on IT-Online on 5 September 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs. These digi...

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Virtual Agents

My bank needs to offer me a digital advisor, not a digital assistant

Originally published on Retail Brief Africa on 26 August 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branc...

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Customer Service

Op Ed: How virtual agents are forming an integrated part of the customer service team

Originally published on IT-Online on 18 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...

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Recent post

  • ChatGPT’s threat to customer service jobs Mar 09, 2023
  • How virtual agents can help digital marketers up their conversion rates Mar 09, 2023
  • Is Automation Making Contact Centre Agents Redundant? Feb 06, 2023
  • Virtual agents reduce costs and improve the success of outbound campaigns Jan 19, 2023

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AI and compliance AI for people Automation BPO Contact Centres Customer Service Digital self service Digital workers Email Financial Services Knowledge 2.0 Learning Performance Support Service Bots Virtual Agents

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