By Ryan Falkenberg, – Originally published by Retail Brief Africa. Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? Says Ryan Falkenberg, co-CEO of CLE...

By Ryan Falkenberg, – Originally published by EngineerIT. If you’ve spent any time on LinkedIn or attended business conferences lately, you’re probably familiar with the phrase, “data is the new oil”. Meant to signify how valuable data can be, it's no...

By Ryan Falkenberg, – Originally published by FutureWave Business IT. When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad performance...

By Ryan Falkenberg, - Originally published by IT-Online When it comes to outbound sales, the traditional ways of doing things have mixed success at best. A le...

By Ryan Falkenberg, - Originally published by Tech Talk When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of...

By Ryan Falkenberg, - Originally published by Intelligent CIO A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. Many have tried, and faile...

By Ryan Falkenberg, - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient wa...

By Ryan Falkenberg, - Originally published by Retail Brief Africa Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pic...

By Johan Steyn, - Originally published by BusinessDay Steyn is on the faculty at Woxsen University, a research fellow at Stellenbosch University and the founder of AIforBusiness.net ...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs. The...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on Retail Brief Africa In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branch...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...