By Ryan Falkenberg, – Originally published by TechFinancials. Adopting voice bots or Virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temporary sta...

By Ryan Falkenberg, – Originally published by IT-Online. Most chatbots suck. For years, industry mavens promised that they would fundamentally transform customer service, writes By Ryan Falkenberg, co-CEO of Clevva. Unlike human agents, the thinking went, chatbots are availab...