By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Chatbots are, to be blunt, everywhere. It feels as if you can hardly visit a website these days without a bot asking how they can help you. It’s not just...

As expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...

By Hanleigh, - Originally published on SME Tech Guru  In today’s connected business environment, it’s not just the customer who is king, it’s the customer experience. As a ...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on BizCommunity Chatbots as we know them are evolving. The generic bot found on many websites isn't fit for many of the purposes it's been deployed for. But now, chatbots are specialising to better me...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on SMETechGuru  Digital customer service channels have evolved rapidly over the past two years, prompted by work from home and lockdown requirements. Part of this evolution has...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on Retailing Africa Chatbots were coming to save the day in customer service. They promised automation, a better experience, and a way for businesses to learn from their bots’ engagements with their...