Originally published by IT-Online. 2025 is set to be a transformative year for businesses in South Africa with industries navigating new challenges and opportunities driven by global trends, technological advancements, and market dynamics. From shifts in how pe...

By Ryan Falkenberg, – Originally published by IT-Online. For millions of South Africans, there are few things more frustrating than dealing with a government department or state-owned enterprise (SOE). Whether it’s asking when you can expect your UIF paymen...

By Ryan Falkenberg, – Originally published by Retail Brief Africa. The online marketplace has changed dramatically since COVID-19 and big international players entering the market and technological advancements like AI are further changing the game....

By Ryan Falkenberg, – Originally published by IT-Online. “I’m sorry Dave, I’m afraid I can’t do that.” For decades, that immortal line from 2001: A Space Odyssey was what people imagined voice-powered artificial intelligence (AI) would be like. As t...

By Ryan Falkenberg, – Originally published by IOL. If your mobile phone is due for an upgrade, you probably know already. Maybe you love tech and have been eagerly anticipating getting your hands on the latest offering from your favourite manufacturer. Maybe...

By Ryan Falkenberg, – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers spent bi...

By Ryan Falkenberg, – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and seamle...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...

Article published  in The Margin, 01 December 2019To view article pdf, click here: Margin 1 - CLEVVA and BluePrism...

Written by Stephen Timm, - Published in Top500 A concerning debate is growing over jobs and the effect that artificial intelligence (AI) will have on the world of work. A 2016 study by Cape IT Initiative (CITi) and the Oxford Martin School at the University of...

Artificial intelligence is all around us, and the businesses seeking a competitive edge are already on the path of adoption. Are you?  By Kirsten Doyle, published in Brainstorm Humans have been highly effective at collaborating for millennia,...

Published in Top Performing Companies and Public Sector A born and bred South African, Ryan studied business science with a Masters degree in Industrial Psychology, with the aim of contributing joy and success within the systems where people spend most of their...