12 December 2024 – Originally published by IT-Online. 2025 is set to be a transformative year for businesses in South Africa with industries navigating new challenges and opportunities driven by global trends, technological advancements, and market dynamics. From sh...
Read MoreBy Ryan Falkenberg, 19 November 2024 – Originally published by IT-Online. For millions of South Africans, there are few things more frustrating than dealing with a government department or state-owned enterprise (SOE). Whether it’s asking when you can expect your...
Read MoreBy Ryan Falkenberg, 30 September 2024 – Originally published by Retail Brief Africa. The online marketplace has changed dramatically since COVID-19 and big international players entering the market and technological advancements like AI are further changing th...
Read MoreBy Ryan Falkenberg, 25 June 2024 – Originally published by IT-Online. “I’m sorry Dave, I’m afraid I can’t do that.” For decades, that immortal line from 2001: A Space Odyssey was what people imagined voice-powered artificial intelligence (AI) would be like. A...
Read MoreBy Ryan Falkenberg, 13 May 2023 – Originally published by IOL. If your mobile phone is due for an upgrade, you probably know already. Maybe you love tech and have been eagerly anticipating getting your hands on the latest offering from your favourite manufacturer. Maybe you’v...
Read MoreBy Ryan Falkenberg, 22 December 2022 – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers s...
Read MoreBy Ryan Falkenberg, 30 November 2022 – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and...
Read MoreOriginally published on IT-Online on 06 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreArticle published in The Margin, 01 December 2019 To view article pdf, click here: Margin 1 - CLEVVA and BluePrism...
Read MorePublished in Top500, November 2019 Written by Stephen Timm A concerning debate is growing over jobs and the effect that artificial intelligence (AI) will have on the world of work. A 2016 study by Cape IT Initiative (CITi) and the Oxford Martin School at the University of Oxford estimates that...
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