By Ryan Falkenberg, 13 May 2023 – Originally published by IOL. If your mobile phone is due for an upgrade, you probably know already. Maybe you love tech and have been eagerly anticipating getting your hands on the latest offering from your favourite manufacturer. Maybe you’v...
Read MoreBy Ryan Falkenberg, 22 December 2022 – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers s...
Read MoreBy Ryan Falkenberg, 30 November 2022 – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and...
Read MoreOriginally published on IT-Online on 06 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreArticle published in The Margin, 01 December 2019 To view article pdf, click here: Margin 1 - CLEVVA and BluePrism...
Read MorePublished in Top500, November 2019 Written by Stephen Timm A concerning debate is growing over jobs and the effect that artificial intelligence (AI) will have on the world of work. A 2016 study by Cape IT Initiative (CITi) and the Oxford Martin School at the University of Oxford estimates that...
Read MoreArtificial intelligence is all around us, and the businesses seeking a competitive edge are already on the path of adoption. Are you? By Kirsten Doyle, published in Brainstorm 26 June 2019 Humans have been highly effective at collaborating for millennia, and have used this attri...
Read MorePublished in Top Performing Companies and Public Sector, 19th February 2019 A born and bred South African, Ryan studied business science with a Masters degree in Industrial Psychology, with the aim of contributing joy and success within the systems where people spend most of their lives – organ...
Read MoreMichelle Constant, in her weekly slot 'The Jet Set Breakfast" looks to interview influential CEO's on a news article they feel is worth exploring in more detail. In this interview, Ryan Falkenberg, our company co-CEO, is asked to review 2 articles relating to the contact centre industry within South...
Read MoreWritten by Nic Hedley, Financial Mail, 1 November 2018 Could the spread of AI hold opportunities for countries like SA that are thought to be rich in emotional intelligence? Reports of a looming jobs bloodbath have done the reputation of artificial intelligence (AI) techn...
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