ChatGPT Archives

Contact centres must embrace generative AI or risk being left behind

By Ryan Falkenberg, 12 May 2024 – Originally published by EngineerIT. It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users. What’s remarkable is that the technology is still evolving at incredible speed...

ChatGPT

Will ChatGPT kill the customer service agent?

By Ryan Falkenberg, 06 February 2023 – Originally published by BizCommunity. ChatGPT, the latest artificial intelligence (AI) application, has grabbed the world's attention. You may have seen ChatGPT write new song lyrics in the style of your favourite artist (something they don't alwa...