Can AI help change how businesses view customer service emails?

By Ryan Falkenberg, – Originally published by BizCommunity. Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally. Despite numerous apps promising to replace email over the years, that number is set to keep growing,...

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Reimagining email customer service

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying “Than...

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