By Ryan Falkenberg & Neville Cousins, August 2023 – Originally published by Cover Magazine. CLEVVA CEO Ryan Falkenberg & Neville Cousins head of special projects and digital ITO development at BPESA. Digital is non-negotiable for business process outsourcers and call centre owners, s...

Originally published on IT-Online on 06 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...

By Ryan Falkenberg, co-CEO of CLEVVA Published in IT-Online, 25 February 2020 Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. IPA consists of a number of digital workers that toget...

Published by TechSmart, 18 October 2019 By Ryan Falkenberg AI and machine learning are here, and working away in a company near you, and on your phone, in your car and in all sorts of places online. These technologies are most visible in the workplace in the form of digital workers, who are no...