As expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...
Read MoreOriginally published on IT-Online on 06 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreBy Ryan Falkenberg, co-CEO of CLEVVA Published in Techfinancials on 22nd May 2020 This pandemic offers us the opportunity to reimagine a future that allows people to step away from the ‘non-thinking’ production line and to hand this task to digital workers. COVID-19 looks to be the tipp...
Read MoreBy Ryan Falkenberg, co-CEO of CLEVVA Published in IT-Online, 25 February 2020 Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. IPA consists of a number of digital workers that toget...
Read MorePublished in Business IT, 11th December 2019 By Ryan Falkenberg, co-CEO of CLEVVA If you analyse the work most knowledge workers perform, it is repetitive, writes Ryan Falkenberg, co-CEO, CLEVVA. The decisions they have to make, and the actions they take are prescribed to them....
Read MorePublished by TechSmart, 18 October 2019 By Ryan Falkenberg AI and machine learning are here, and working away in a company near you, and on your phone, in your car and in all sorts of places online. These technologies are most visible in the workplace in the form of digital workers, who are no...
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