By Ryan Falkenberg & Neville Cousins, – Originally published by Cover Magazine. CLEVVA CEO Ryan Falkenberg & Neville Cousins head of special projects and digital ITO development at BPESA. Digital is non-negotiable for business process out...

As expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...

By Ryan Falkenberg, Co-CEO of CLEVVA, - Originally published on IT-Online Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...

By Ryan Falkenberg, co-CEO of CLEVVA, - Published in Techfinancial This pandemic offers us the opportunity to reimagine a future that allows people to step away from the ‘non-thinking’ production line and to hand this task to digital workers. COVID-19 looks...

By Ryan Falkenberg, co-CEO of CLEVVA, - Published in IT-Online Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. IPA consists of a number of digital wor...

By Ryan Falkenberg, co-CEO of CLEVVA, - Published in Business IT If you analyse the work most knowledge workers perform, it is repetitive, writes Ryan Falkenberg, co-CEO, CLEVVA. The decisions they have to make, and the actions they take are prescribed to them....

By Ryan Falkenberg, - Published by TechSmart AI and machine learning are here, and working away in a company near you, and on your phone, in your car and in all sorts of places online. These technologies are most visible in the workplace in the form of digital...