Do you struggle to
sell and service
digitally?

  • Your products and services are complex or technical Your products and services are complex or technical
  • You operate in a regulated, rule-driven environment You operate in a regulated, rule-driven environment
  • Rules and situations are constantly changing Rules and situations are constantly changing
  • You don’t trust your chatbot to have the right conversations and trigger the right actions You don’t trust your chatbot to have the right conversations and trigger the right actions

Do most queries still end up with a live agent?

While chatbots can offer information and process basic transactions, they struggle to resolve complex, contextually rich sales and support queries.

As a result, most digital queries still end up having to be resolved by a live agent.

Why not use a Virtual Agent?

CLEVVA Virtual Agents can perform as Inbound, Outbound and Support Agents. They work across digital channels, resolving sales and service queries, issues, and complaints in context and in-line with business rules.

  • Right Questions Right Questions
  • Right Answers Right Answers
  • Right Actions Right Actions

Our Virtual Agents are CX experts, not simple digital assistants

Gen 1 : Info Bots

Designed to offer customers a conversational experience, with answers being primarily information (smart FAQ).

“What loans do you offer?”

“Is there currently a problem with the fibre connection in my area?”

Gen 2 : Transaction Bots

Designed to get more things done – typically processing basic transactional requests for customers.

“Upgrade my contract to a Data4Me”

“Add this new smartwatch to my insurance cover”

Gen 3: Virtual Agents

Designed to sell and serve at the level of a human expert, in context and in-line with business rules. Some call them service bots.

“What is the right loan for me?”

“Why is my bill so high?”

Here’s an example of a Virtual Agent in action

The value that CLEVVA Virtual Agents deliver

  • Improved call deflection and lowered resulting call volumes

    Improved call deflection and lowered resulting call volumes

  • Increased number of queries resolved first touch

    Increased number of queries resolved first touch

  • Reduced total cost to sell and serve

    Reduced total cost to sell and serve

  • Improved customer satisfaction and brand loyalty

    Improved customer satisfaction and brand loyalty

  • Increased time for agents to have meaningful conversations

    Increased time for agents to have meaningful conversations

  • Improved customer service consistency and compliance

    Improved customer service consistency and compliance

  • Reduced agent training (more specialised and focused)

    Reduced agent training (more specialised and focused)

  • Improved query resolution insights and reporting

    Improved query resolution insights and reporting

CLEVVA Virtual Agents have been widely recognised within the CX Automation category

Top Affiliate Technology Alliance Partner (EMEA)

Top Affiliate Technology Alliance Partner (EMEA)

Showcased as one of six African innovations

Showcased as one of six African innovations

Top AI Innovation in Contact Centre Industry (Africa Region)

Top AI Innovation in Contact Centre Industry (Africa Region)

IBM African Finalist

IBM African Finalist

High-Impact Entrepeneurs

High-Impact Entrepeneurs

Top Innovation in Contact Centre Industry

Top Innovation in Contact Centre Industry

Answers to Common Questions