CLEVVA AI Agents Structured for Accuracy
Clevva precision driven AI agents future proof contact centers

Future-proof your contact centre with less cost and less hassle

Power your digital self-service with precision-driven AI agents structured for accuracy

Solving the CX challenge

Scaling capacity while lowering cost

CLEVVA is a Digital BPO that trains, deploys and manages AI Virtual Agents for companies looking to improve customer service at a lower cost to serve.

Cut high labour costs

Optimise infrastructure and facility costs

Enable scalable capacity for volume spikes

Train once, enhance when required

Eliminate attrition and recruitment

Deliver multilingual and time zone flexibility

Customer service agent working efficiently with highly skilled virtual AI agent

We transform customer service using highly skilled AI Virtual Agents that can be trusted to have the right conversations with your customers, no matter the channel or time of day.

Solving the digital challenge

How to build AI Agents that people really want to talk to

There is so much exciting new AI Agent technology on the market. So why are there so few CX automation success stories?

For many, the challenge is successfully converting working prototypes into production grade solutions.

The solution?

A key challenge is finding a way to control what AI Agents say and do, in line with company policies, processes and rules. And then there are the many challenges of getting your AI Agent working safely in a complex eco-system. You need to get so much right, like:

So why are there so few CX automation success stories?

Managed self-learning and reasoning

Strengthened consistency and compliance

Advanced data security

Solving integration challenges with ease

Removing barriers to AI and automation expertise

Adapting to rapid technology change

AI Agents for Business Process Outsourcing BPO provider

The case for outsourcing to a specialist

As a digital Business Process Outsourcing (BPO) provider that specializes in conversation automation we build and manage CX- specialised AI Agents (we call them Virtual Agents).

These AI intelligent agents automate high volumes of sales, service and support conversations across multiple channels at the level of human experts.

  • We provide all the technology and know-how to get it right, so you don’t need to worry.
  • You simply tell us what conversations need automating and we take care of the rest.

Less cost

We look to reduce your current cost to serve while scaling your capacity.

Less hassle

We train your Virtual Agents using our own technology and teams. You don’t have to worry about the ‘how’.

Less stress

We manage your Virtual Agents so you don’t have to worry about maintaining their performance.

Greater assurance

We ensure your Virtual Agents deliver greater consistency and compliance with records to prove it.

Improved experience

Your customers can self-serve more queries, freeing staff to focus on the higher value calls.

In a time where technology is changing so quickly, and the chance of making a mistake is high, why not partner with a specialist?

We remove the technology headache of building reliable AI agents

While you can always use one of the many low-code platforms to build your own AI agents, making them work at scale across systems and channels is complex.

Customers dislike scripted bots, and compliance teams fear unscripted conversations. Finding the balance is an art and science.

It is not that easy ensuring your AI Agents always:

  • Stay within your guardrails
    on every interaction
  • Understand every customer and
    respond appropriately
  • Follow your rules and processes
    with records to prove it

We provide the required technology and capability to get your AI Agents working in your environment and reducing the call pressure on your human agents

 

We train AI Virtual Agents to perform like your top human agents

Unlike standard AI Agents, our Virtual Agents excel in rule-bound, regulated conversations with contextual awareness. They are designed to:

Operate like experts, not simple assistants

We train them to clarify, analyse and diagnose before recommending solutions or taking actions

Have unique personas

We can customize their tone, language, and interaction style to align with your brand values.

Perform specialist roles

We train them to perform one of the following key roles in your CX team:

  • Frontline Agents
  • Customer Service Agents
  • Collections Agents
  • Sales Agents
  • Support Agents

You choose the AI Virtual Agents you need, and we train them to perform at the level of your top agents.

Your AI Agents are deployed to engage seamlessly across voice and chat channels

Our obsession is to give people access to Virtual Agents they really want to talk to. Not a frustrating chatbot or a limited voice bot that makes them want to scream. Rather a true professional with the knowledge and skills required to help. That’s why our Virtual Agents are:

  • Always available
  • Really nice to talk to
  • Quick and efficient
  • Capable of getting the job done

If you want to experience the difference, why not chat to our Frontline Agent, Valerie

 

We manage every Virtual AI Agent to ensure optimal performance

 

Once trained and working in your business, our team will monitor and manage every Virtual Agent to ensure they deliver consistent, compliant performance

Daily monitoring

We analyse the conversations and look for ways to improve outcomes

Regular reporting

We provide you with regular performance reports on each Virtual Agent

Constant improving

We keep improving the skills and capabilities of your Virtual Agents

We focus on delivering measurable impact

In addition to reducing your costs and improving your CX and EX, we look to help you:

Deliver scalable self-service

– Reduce long waiting times.

Improve first-contact resolution

– Enhance customer satisfaction.

Automate high-volume queries

– Relieve pressure on staff.

Ensure compliance, accuracy, and consistency

– Minimize operational risks.

Scale your capacity at a lower cost with CLEVVA AI Agents