01

Deliver a consistent, compliant customer experience across your staffed and digital self-service channels.

CLEVVA helps you achieve this by augmenting your staff and chatbots
with the decision-making power of your experts.

The problem we solve

Trained staff and chatbots do not consistently ask the right questions, offer the right answers, and take the right actions, in line with prescribed product, procedure and regulatory rules.
And they struggle to prove it even when they do.

The solution we offer

CLEVVA allows non-coding business teams to rapidly capture complex expert logic into Virtual Advisor apps. Staff can then use these apps to navigate decisions and actions in real time, without them having to be trained before hand. Chatbots can also be ‘upgraded’ to offer customers relevant expert advice using the same logic.
And every logic path followed is always tracked for compliance, reporting and analytics.

How it works

1

Within different Virtual Advisor Apps, you capture the logic that your experts use to solve specific known problems. CLEVVA’s low-code authoring tools and data (not decision tree) approach allows internal business teams to do this far quicker than you would ever imagine.

2

You give staff access to real time expert guidance via existing systems, web browsers or mobile apps. This ensures they accurately diagnose their situation, make the right decisions and take the right actions without having to search for, read and interpret support content.

3

You link your existing self-service web and chatbots to specific logic within CLEVVA. This instantly boosts your ability to offer customers expert-level advice, rather than simple digital assistance.

02

Proven Impact

IMPROVES SALES CLOSURES

Cross sales and leads as a result of staff consistently executing the organisations desired sales engagement formula

IMPROVES OPERATIONAL EFFECTIVENESS

Due to staff more consistently executing required policies and procedures.

REDUCES RISK

Given that every interaction can now be safely guided according to the required formula, and that a record of every interaction is provided for compliance reporting

IMPROVES SERVICE DELIVERY

With clients experiencing greater consistency in how service queries are diagnosed and resolved, irrespective of the person offering that service.

IMPROVES INSIGHTS

Given the rich data now provided on HOW people actually make decisions and take actions

REDUCES TRAINING

As staff no longer need to be trained on all the details before they are up and running.

Clients who have used CLEVVA to capture expert logic and to guide targeted staff and clients to make the right decisions and to take the right actions, based on specific known conditions and variables, consistently see rapid, measurable impact in the following key areas:

CONTACT CENTER CASE STUDY

Improved first call resolution from 20% to 98%
Reduced upfront training from 6 week to 1 week
Improved range of calls (multi-skilled)
Reduced callbacks from 5 to 1
Improved call report quality

BANKING CASE STUDY

Improved sales closure by 52%
Improved CSI ratings
Improved cross-sales by 20%
Reduced training by 50%
Improved leads by 20%
03

Industry recognition

Selected by BPeSA as the Top Innovation within the Contact Centre industry (2012)

Selected by BPeSA as the Top Innovation within the Contact Centre industry (2012)

Selected as one of six African software innovations to be showcased by Gartner at their ITxpo (2015)

Selected as one of six African software innovations to be showcased by Gartner at their ITxpo (2015)

Selected by Endeavor as one of South Africa’s most high-potential entrepreneurial companies (2013)

Selected by Endeavor as one of South Africa’s most high-potential entrepreneurial companies (2013)

Selected for the South African Enabling Technology Innovation Award within Enterprise Software (2015)

Selected for the South African Enabling Technology Innovation Award within Enterprise Software (2015)

IBM Smart Cities finalist for Global Entrepreneur Award (2013)

IBM Smart Cities finalist for Global Entrepreneur Award (2013)

Selected by Microsoft to form part of the Microsoft BizSpark programme (2014 and 2015)

Selected by Microsoft to form part of the Microsoft BizSpark programme (2014 and 2015)

04

What our partners and customers say

“Using CLEVVA we’ve been able to create solutions for our customers that mean their users attend less formal training and yet perform more effectively on the organisations operating systems”

Ivanna Granelli
CEO of CAN!DO

“CLEVVA changes the learning landscape for companies. We no longer need to look to formal training to get every product, policy, process or system detail into a staff members head”

Kirsty Chadwick
CEO of TTRO

“One of our international contact centre clients managed to effectively zero base agent errors using CLEVVA”

JP Maurel
Director at Singular Systems

“We used CLEVVA to build a Navigator for retail bank consultants to guide them through a complex customer needs analysis. Within two weeks of using CLEVVA, cross sales went up by 20%”

Amelia van den Berg
Head of Learning and Capability at Accenture South Africa

05
06

Where Virtual Adviser apps are being used

CONTACT CENTRES

CONTACT CENTRES

Turn your staff into Super Agents, able to answer any call in the shortest time without the need to second tier.

Learn more
SALES

SALES

Turn your staff into Universal Sales Consultants, able to deal with any customer across your entire product range.

Learn more
OPERATIONS

OPERATIONS

Ensure all staff consistently follow your policies and procedures, with detailed compliance records to prove it.

Learn more
TECHNICAL

TECHNICAL

Enable your staff to diagnose and resolve any known technical issue, as if they were an expert.

Learn more
SOFTWARE

SOFTWARE

Capture the logic that your super users use to make specific software- related decisions e.g. input selections.

Learn more
07

What makes CLEVVA special

EASY TO AUTHOR

EASY TO <span>AUTHOR</span>

No coding skills are required to capture and maintain sales and service logic into Virtual Adviser apps. Logic blue prints help authors build powerful digital experts in days, not months

EASY TO MAINTAIN

EASY TO <span>MAINTAIN</span>

CLEVVA’s data driven, as opposed to the decision tree approach, ensures that when data or rules change, logic updates automatically

QUICK TO DEPLOY

QUICK TO <span>DEPLOY</span>

Staff can access CLEVVA logic via our web front-end, a stay on top extension, a 3rd party chatbot or via an embedded iFrame in a 3rd party front end.

SUPPORTS INTEGRATION

SUPPORTS <span>INTEGRATION</span>

Where 3rd party systems hold data that will influence required decisions and actions, CLEVVA’s REST API and cross document messaging allows for easy integration

TRACKS EVERY DECISION

TRACKS <span>EVERY DECISION</span>

Every factor considered, decision made, and action taken (including time, date and location) is tracked to ensure full compliance reporting

IMPROVES PREDICTABILITY

IMPROVES <span>PREDICTABILITY</span>

Tracked decision data can be fed into machine learning and analytics tools to improve business insights and predictive accuracy