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Intelligent Self Service: Transforming Customer Sales and Support using Digital Experts
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Do you struggle
to automate your
digital self-service?

  • Your products and services are complex or technical Your products and services are complex or technical
  • You operate in a regulated, rule-driven environment You operate in a regulated, rule-driven environment
  • Rules and situations are constantly changing Rules and situations are constantly changing
  • You don’t trust your digital assistant to have the right conversations and trigger the right actions You don’t trust your digital assistant to have the right conversations and trigger the right actions

Do your customers get frustrated when they
need a query, issue or complaint resolved using
your current channels?

Chatbots

  • Lack Understanding
  • Generic Answers
  • Information Only

FAQs

  • Limited
  • Lack Context
  • Information Only

Contact Centres

  • Repeat Yourself
  • Inexperienced Agents
  • Multiple Transfers

Why not build a
digital expert you can trust

CLEVVA digital experts perform just like human experts, resolving customer queries, issues and complaints in context and
in-line with business rules

  • Right Questions Right Questions
  • Right Answers Right Answers
  • Right Actions Right Actions

An example of a digital expert at work

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CLEVVA digital experts save human experts
from having to stay in the loop to
automate end-to-end customer journeys

h See More

You build, manage and deploy
digital experts using our
powerful web platform

Low-Code

Low-Code

Empowers internal teams to capture and manage expert logic at scale

Insightful

Insightful

Collects rich structured data for reporting and machine learning

Interoperable

Interoperable

Works within 3rd party system eco-systems, interfaces and RPA

Consistent

Consistent

Ensures prescribed logic is applied consistently across channels

Compliant

Compliant

Ensures correct application of all rules with detailed records

Trusted

Trusted

Passes trusted data to systems for straight-through processing

Contextual

Contextual

Enables highly personalised customer conversations

Flexible

Flexible

Supports varying logic, system, channel and end-user needs

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The platform is widely recognized for its
front-office automation capabilities

Top Affiliate Technology Alliance Partner (EMEA)

Showcased as one of six African innovations

Top AI Innovation in Contact Centre Industry (Africa Region)

IBM African Finalist

High-Impact Entrepeneurs

Top Innovation in Contact Centre Industry

And for the compelling value that it
offers both business and IT

For Business

  • Increase volumes of customer queries resolved digitally Increase volumes of customer queries resolved digitally
  • Increase upsell and cross-sell ratios Increase upsell and cross-sell ratios
  • Improve first call resolution and agent capability Improve first call resolution and agent capability
  • Reduce total cost to serve across channels Reduce total cost to serve across channels

For IT

  • Logic maintenance done by business Logic maintenance done by business
  • Reusable logic leveraged across channels Reusable logic leveraged across channels
  • Reduce pressure to code contextual self-service interfaces Reduce pressure to code contextual self-service interfaces
  • Trusted data for automation, insights and predictions Trusted data for automation, insights and predictions

Get up and running
within weeks, not months

Step 1

Activate your CLEVVA
account via the Microsoft Azure
Marketplace and complete the
online Academy developer’s course

(20 hours excluding accreditation)

+- 6 Weeks

Step 2

Target high-volume or
high-impact queries, issues
and complaints that require
expert-in-the-loop interventions

Test & Optimise
Ongoing

Step 3

Increasingly enable your
digital expert to resolve more
queries, issues and complaints
across more high-volume or
high-value journeys

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