While some conversations can be handled by a chatbot, most are too complex.
Context matters, and so do rules.
Customers, suppliers and staff don’t always know what they want.
They need help assessing their situation, analysing their needs or diagnosing the root cause of their problem.
As a result, you are forced to make trained staff available, at a high cost per conversation.
CLEVVA Virtual Agents can handle your rule-bound conversations at the level of a human expert. This means most of your sales, support and service conversations can now be automated without requiring a human in the loop.
Most chatbots are info bots, designed to offer customers a conversational experience, with answers being information (smart FAQ).
“What loans do you offer?”
“Is there currently a problem with the fibre connection in my area?”
Designed to action specific requests for customers. This involves gathering required information, often via smart forms.
“Upgrade my contract to a Data4Me”
“Add this new smartwatch to my insurance cover”
Designed to advise and service customers, suppliers and staff. This means operating at the level of an expert, not merely a digital assistant.
“What is the right loan for me?”
“Why is my bill so high?”
Improved call deflection and lowered resulting call volumes
Increased number of queries resolved first touch
Reduced total cost to sell and serve
Improved customer satisfaction and brand loyalty
Increased time for human agents to have meaningful conversations
Improved customer service consistency and compliance
Reduced human agent training (more specialised and focused)
Improved query resolution insights and reporting
Top Affiliate Technology Alliance Partner (EMEA)
Showcased as one of six African innovations
Top AI Innovation in Contact Centre Industry (Africa Region)
IBM African Finalist
High-Impact Entrepeneurs
Top Innovation in Contact Centre Industry