While some conversations can be handled by a chatbot, most are too complex.
Context matters, and so do rules.
Customers, suppliers and staff don’t always know what they want.
They need help assessing their situation, analysing their needs or diagnosing the root cause of their problem.
As a result, you are forced to make trained staff available, at a high cost per conversation.
A Virtual Agent can automate your process-heavy, context-rich conversations at the level of a human expert. This frees your live agents to focus on the conversations where they can really make an impact.
Improved call deflection and lowered resulting call volumes
Increased number of queries resolved first touch
Reduced total cost to sell and serve
Improved customer satisfaction and brand loyalty
Increased time for human agents to have meaningful conversations
Improved customer service consistency and compliance
Improved ability to respond to volume spikes
Improved query resolution insights and reporting
Increase In Sales Closure Rates
Reduced Operation Costs
First Contact Resolution
Top Affiliate Technology Alliance Partner (EMEA)
Showcased as one of six African innovations
Top AI Innovation in Contact Centre Industry (Africa Region)
IBM African Finalist
Top Innovation in Contact Centre Industry
What is CLEVVA?
CLEVVA is a Virtual Agent as a Service company. We build, deploy and manage Virtual Agents for medium to large sized Banks, Insurers, Telcos, Utilities and Retailers. Our Virtual Agents automate high volume, rule-bound sales, service and support conversations across digital channels. This frees human agents to focus on the lower volume, higher value and often more time consuming conversations that are required to effectively build and save customer relationships.
To deliver this at scale, we offer a hosted stack that includes our own proprietary Conversational Process Automation platform, Generative AI, reporting and process intelligence. We also assign a team of Gen AI, conversational process automation, system integration and data analytic specialists to ensures every Virtual Agent has the right conversations with every customer, and that we can report and improve on these every day.
Our Virtual Agent as a Service offering allows you to accelerate your digital transformation journey without having to worry about choosing the right technology and building the required capability. We take care of all this for you.
What work can a CLEVVA Virtual Agent do?
A CLEVVA Virtual Agent can handle the rule-bound conversations that customers, suppliers and staff have with your organisation. These include:
How do customers, suppliers and staff engage with a CLEVVA Virtual Agent?
Your Virtual Agent will be able to have conversations with your customers via your website, app. chat (e.g. WhatsApp), email and soon to be released voice channels. Your Virtual Agent can also be deployed to navigate your human agents through every conversation in context.
What is the process for onboarding a Virtual Agent?
We aim to make the process very easy for you. The first step involves us doing a financial business case with you, where we identify the conversations that a Virtual Agent can automate and confirm that we can automate these conversations at a lower cost than your existing human agents. We then confirm a single conversation that will add most value and kick off a Proof of Value where we demonstrate the power of a Virtual Agent live, with your customers. This is often via an existing channel e.g. WhatsApp and allows us to prove our impact quickly. We then jointly identify further conversations and channels for automation, and steadily begin to automate more and more.
From your perspective, its risk free. If we don’t deliver, you switch us off and don’t pay. If we do, you simply pay us for the work we do. And given our experience, this will be a lot less than you are currently paying.