Don’t you wish you
could automate more
of the conversations
you need to have with
customers, suppliers
and staff?

  • Its hard to have trained live agents always available, 24/7 Its hard to have trained live agents always available, 24/7
  • Conversational journeys vary depending on context Conversational journeys vary depending on context
  • Changing rules make compliance difficult Changing rules make compliance difficult
  • Volume spikes make capacity planning challenging Volume spikes make capacity planning challenging

Do most conversations still need to be handled by trained staff?

 

While some conversations can be handled by a chatbot, most are too complex.

Context matters, and so do rules.

Customers, suppliers and staff don’t always know what they want.

They need help assessing their situation, analysing their needs or diagnosing the root cause of their problem.

As a result, you are forced to make trained staff available, at a high cost per conversation.

Why not add a Virtual Agent to your digital CX team?

A Virtual Agent can automate your process-heavy, context-rich conversations at the level of a human expert. This frees your live agents to focus on the conversations where they can really make an impact.

  • Consistent Consistent
  • Compliant Compliant
  • Hyper-Personalised Hyper-Personalised

Here’s an example of a Virtual Agent in action

The value that CLEVVA Virtual Agents deliver

  • Improved call deflection and lowered resulting call volumes

    Improved call deflection and lowered resulting call volumes

  • Increased number of queries resolved first touch

    Increased number of queries resolved first touch

  • Reduced total cost to sell and serve

    Reduced total cost to sell and serve

  • Improved customer satisfaction and brand loyalty

    Improved customer satisfaction and brand loyalty

  • Increased time for human agents to have meaningful conversations

    Increased time for human agents to have meaningful conversations

  • Improved customer service consistency and compliance

    Improved customer service consistency and compliance

  • Improved ability to respond to volume spikes

    Improved ability to respond to volume spikes

  • Improved query resolution insights and reporting

    Improved query resolution insights and reporting

52%

Increase In Sales Closure Rates

50%

Reduced Operation Costs

98%

First Contact Resolution

100%

Policy Compliance

CLEVVA Virtual Agents have been widely recognized within the Conversational Process Automation category

Top Affiliate Technology Alliance Partner (EMEA)

Top Affiliate Technology Alliance Partner (EMEA)

Showcased as one of six African innovations

Showcased as one of six African innovations

Top AI Innovation in Contact Centre Industry (Africa Region)

Top AI Innovation in Contact Centre Industry (Africa Region)

IBM African Finalist

IBM African Finalist

High-Impact Entrepeneurs

High-Impact Entrepeneurs

Top Innovation in Contact Centre Industry

Top Innovation in Contact Centre Industry

Answers to Common Questions