A DECISION NAVIGATOR FOR STAFF
Imagine being able to guide your staff through every known challenge or request, so they correctly diagnose their situation, identify the right solutions, and take the right actions – in line with your specific products, policies and procedure rules. Plus they get a detailed record to prove it.
Now imagine being able to build and maintain your company’s Navigator without a team of coders.
It is now possible.
HELP STAFF GET IT RIGHT
CLEVVA is an award–winning, enterprise-level software platform that lets you capture your company’s expertise (not just knowledge) and make it available to all your staff as and when they need it. Think of CLEVVA as a real-time GPS that guides your staff through every required decision and action, and ensures they execute the company formula in a consistent and compliant way.
With CLEVVA’s powerful, user-friendly authoring tools and templates, and our innovative approach to capturing 3-D logic, you can support all required sales, service, technical and operational decisions and actions using a single platform. And because every choice and action is tracked in detail, you have full sight not only of WHAT decisions and actions were taken by whom, but HOW they reached each decision and what steps they took in each action.
Staff can access their Navigator via their mobiles or a stay-on-top window, allowing them to operate real time with customers and other systems without having to constantly flick across multiple screens. And if you want to embed your Navigator into a system screen or web page, you can do that too. You can also integrate your Navigator with existing operating system back-ends so that any advice offered considers live customer and product data.
With a CLEVVA Navigator at their fingertips, your staff can stop worrying about making a mistake, and can focus more of their energy on your customers. And you can stop worrying about whether they actually followed your specific business formula because you now have the power to guide them through your formula, and to get detailed records that show the routes they actually took each time.
Interested? Why not give us a try? We can set you up with a free 14-day trial platform and give you access to our online authoring coach to self learn. We are confident that once you have experienced the power of CLEVVA, you will never write another instruction manual again!
EASY TO BUILD
No coding skills required (self-learn)
Build templates and methodologies
Rapid data uploads and set-up
Authoring permissions and version control
EASY TO MAINTAIN
Data driven maintenance
Authoring and editing permissions
Automatic version control
EASY TO TRACK
Track Every Action
Track Average Handing Time
Export Data for Analysis
Integrate with your Data Warehouse
EASY TO DEPLOY
Custom Logos and Avatars
Custom Content Server Location
Custom Email Server Settings
Offers You Complete Control
Unlike many robo-agent or virtual assistant tools that rely on machine learning to configure and optimise the logic (with at times embarrassing consequences), CLEVVA gives you complete control over what data is considered, what questions are asked, what answers are given and what actions are suggested. This ensures that, no matter how complex the decision or task, staff make the right decisions and take the right actions, based on your known formula. Plus you have detailed records to prove it (for compliance and analytics)
Applies Across Your Business
CLEVVA is not restricted to a category of decisions or actions that staff need to get right. Its powerful authoring capability and ability to support multiple logic forms allows your teams to build your Navigator to reflect a wide range of applications, from guiding staff through a customer need analysis, to resolving service queries, to helping staff diagnose and solve technical challenges, to ensuring they make the right operational decisions based on specific policies and procedures.
Ensure Staff Get It Right
While documents, brochures and process maps may help staff work out what to do, they do not ensure staff interpret their situation correctly, and apply the right rules to their specific context. With CLEVVA, you can not only ensure staff get it right, but you get a detailed record to prove it. This means you can be assured of more consistent, compliant decisions and actions, irrespective of staff knowledge or experience.
Offers You Speed and Agility
CLEVVA offers authoring teams a wide range of methodologies and models to speed up their Navigator build times, and to ensure they benefit from the wealth of experience our teams have had in building high impact logic. In addition, builds are primarily data-centric in design, ensuring that when data changes, the logic adjusts automatically. And when targeted logic changes, it takes teams a very short time to re-author the new logic and verify it before publishing.
Key Platform Features
Capture the logic that your top sales experts use to effectively diagnose a customer’s needs, and then identify relevant products and solutions.
Capture the logic that your top service experts use to effectively diagnose a customer’s query, and then identify relevant solutions and actions.
Capture the logic that your super users use to make specific software-related decisions e.g. input selections.
Capture the logic that your top technical people use to effectively diagnose a technical issue and then resolve it effectively.
Capture the logic that your top operations people use to make decisions and take actions in line with latest policies and procedures.
CLEVVA can also be used to capture information in the form of surveys or simple data collection forms, with the ability to adjust based on inputs.
Selected by BPeSA as the Top Innovation within the Contact Centre industry (2012)
Selected by Endeavor as one of South Africa’s most high-potential entrepreneurial companies (2013)
IBM Smart Cities finalist for Global Entrepreneur Award (2013)
Selected for the South African Enabling Technology Innovation Award within Enterprise Software (2015)
Selected as one of six African software innovations to be showcased by Gartner at their ITxpo (2015)
Selected by Microsoft to form part of the Microsoft BizSpark programme (2014 and 2015)
What Our Customers Say
“We used CLEVVA to build a Sales Navigator to guide a major Retail Bank’s sales consultants through real-time walk in customer conversations. Within two weeks, sales closure soared by 52% and cross sales went up by 20%”
Amelia van den Berg
Head of Learning and Capability at Accenture South Africa
Clients who have used CLEVVA to capture expert logic and to guide targeted staff and clients to make the right decisions and to take the right actions, based on specific known conditions and variables, consistently see rapid, measurable impact in the following key areas:
These benefits have been measured by partners and clients.
IMPROVED SALES CLOSURES
cross sales and leads as a result of staff consistently executing the organisations desired sales engagement formula
IMPROVED SERVICE DELIVERY
with clients experiencing greater consistency in how service queries are diagnosed and resolved, irrespective of the person offering that service.
IMPROVED OPERATIONAL EFFECTIVENESS
due to staff more consistently executing required policies and procedures.
given that every interaction can now be safely guided according to the required formula, and that a record of every interaction is provided for compliance reporting.
as staff no longer need to be trained on all the details before they are up and running.
given the rich data now provided on HOW people actually make decisions and take actions.
HOW CLEVVA FITS INTO YOUR ORGANISATION
Who ‘owns’ CLEVVA in an organisation?
CLEVVA the platform is owned by IT, who look after the platform’s hosting (if on premise), any integration with 3rd party systems and all first line technical support.
The building and maintenance of different VAs is usually done by internal teams within the organisation (comprising of content experts and business analysts). This allows business to identify areas of decision risk, and to build a Navigator that address this risk without having to involve IT every time. Business is therefore empowered to resolve their own decision support requirements without risking operational data or other systems.
Where CLEVVA fits technically
CLEVVA acts as an organisation’s Decision Navigation System (DNS), guiding decisions and actions that are currently left up to people i.e. not automated yet by operating systems.
So where content systems currently offer a central source to company knowledge (helps staff understand), CLEVVA offers a central source of company expertise (helps staff do). By expertise, we refer to the logic your experts apply to making known decisions and actions within many known contexts.
To ensure staff can access this logic as they perform, CLEVVA offers many access alternatives. This includes a standard stay-on-top app launched off a taskbar icon, an app link off a smartphone, or an embedded link or iFrame in a 3rd party system front end.
HOW CLEVVA VA’s WORK
VAs are searchable, shareable and re-usable objects that CLEVVA uses to capture expert logic (consisting of relevant data, rules and content). VAs work either independently, or can link to other VAs as and when relevant. This allows you to build re-usable logic objects that are capable of inheriting the factors captured and the selections made in any earlier VA. This allows VAs to remain data aware, and to automatically adjust to what has occurred prior to being accessed.
The result is that you can build a series of VAs that can be linked to other VAs at different points and via different triggers. This reduces your management effort, because when you update any VA’s logic, it will immediately ensure any related VA will benefit from the updated logic as well
HOW CLEVVA VA’s ARE ACCESSED
Stay On Top
Allow staff to access all their assigned VAs via a single user interface, launched off a taskbar icon. The stay on top feature ensures they can access real time decision support while working on other operating systems.
Links and iFrames
Embed targeted VA links or iFrames into webpages or system front ends. Or e-mail VA links to targeted people.
Offer users access to VAs via their mobiles (CLEVVA’s responsive front end will adjust automatically to different screens)
What CLEVVA VAs Are Made Up Of
VAs are made up of different components and different forms of logic. Each VA will be different, based on the decision or action to be taken, and the logic experts apply.
Represents all the possible choices available to users when making a decision. Data forms a core component of most VA logic, ensuring that questions asked and answers given are primarily data driven.
Factors reflect the variables that should be considered in making any decision or action (e.g. age, income, size, colour etc.). If these factors are known in other systems, they can be auto-selected for the user.
Where a user can benefit from existing reference content, either to learn more about a specific choice or to offer more insight, these can be offered at the point of decision making (e.g. Wiki Pages, PDF, Video)
Entities are the records against which you may want a VA tracked e.g.a customer or asset record. Factors saved against that entity can influence the logic offered, and VA detail are automatically saved against the linked entity.
To ensure users receive relevant support, their details can influence the VAs they get access to, and the logic they are offered e.g. users from different countries can be offered different answers, based on different country rules.
There is typically no standard way that decisions are taken. At times, experts use sequential logic. At other times, they refer to data records and apply different forms of factor analysis. To ensure any form of logic can be reflected, CLEVVA offers authors a wide range of options to choose from.
CLEVVA can be hosted on your servers or in the CLEVVA Cloud. The choice is yours.
Requires a software license rental
Offers you instant access
No hardware setup or maintenance costs
Requires a software license purchase
Means no content or bandwidth limitations
Our install shield allows you to install, configure and maintain your CLEVVA platform on you own stack
This license comes automatically with your CLEVVA platform, and allows an assigned user full administration rights to the platform.
These allow specific users access to the platforms authoring suite, where they can build and maintain specific VAs, based on access rights granted by the administrator.
UNRESTRICTED USER LICENSES
These are named users with access to as many VAs as their assigned roles permit. All VA interactions are tracked against the user ID for reporting and compliance.
RESTRICTED USER LICENSE
For users who will only require infrequent access to the Navigator, you can offer them a restricted user license. This gives them access to all the relevant support for one full day a month (or if paid annually, 12 times a year) .
RENT OR BUY
With our cloud-based platform offering, you can opt to rent a CLEVVA platform on a month to month basis. You can start for as little as $50.00 a month (2 authors and 5 users), and scale up as and when you require.
For those organisations who have not yet embraced cloud services, and who prefer to host their CLEVVA platform on premise or in a private cloud, the purchase option is available. This option includes the upfront purchase of a platform with 1 administrator, 5 author and 100 registered user licenses (starting at $37 000.00). As additional licenses are required, these can be purchased.
Every platform license purchased comes with the assurance that annual upgrades and quarterly version enhancements will be provided (for this, a standard maintenance fee is charged annually). This ensures that you continue to use the latest in decision-making technology, and that you continue to receive focused technical support.
Here are some of the companies we are proud to be helping make the right decisions.
ABOUT THE CLEVVA COMPANY
CLEVVA is a technology business that has specialised in the art and science of decision-making. It was founded in 2011, based on a shared vision to develop a technology platform that could enable any company to effectively capture and scale their sales, support, system, process and technical expertise. Consider it Artificial Intelligence for People.
The reason we spend our days and nights doing this is because we realise that unless we help people become assets and not liabilities within organisations, artificial intelligence will soon make them redundant. This is because many required decisions and actions are effectively driven by a known organisational formula, and technology is better than people with repeating known formula.
So rather than focus our efforts building technology that seeks to replace people, we have chosen to focus our efforts on technology that can make people more powerful. To do this, we aim to offer people effective, responsive, intelligent decision making ‘GPSs’ that relieve them of the stress of knowing what to do or say next, based on a required formula. Your VAs will ensure they get that right, every time. This will allow them to focus their efforts on innovating new products and services, and offering customers wow experiences. Areas where robots struggle to compete.
We hope that our technology really helps your business grow, and ensures that you feel more confident to hire more people without worrying about them screwing things up. Instead you can look at channeling their human brilliance into areas of your business that truly differentiate.