Don’t you wish you
could automate more
of the conversations
you need to have with
customers, suppliers
and staff?

  • Its hard to have trained live agents always available, 24/7 Its hard to have trained live agents always available, 24/7
  • Conversational journeys vary depending on context Conversational journeys vary depending on context
  • Changing rules make compliance difficult Changing rules make compliance difficult
  • Volume spikes make capacity planning challenging Volume spikes make capacity planning challenging

Do most conversations still need to be handled by trained staff?

 

While some conversations can be handled by a chatbot, most are too complex.

Context matters, and so do rules.

Customers, suppliers and staff don’t always know what they want.

They need help assessing their situation, analysing their needs or diagnosing the root cause of their problem.

As a result, you are forced to make trained staff available, at a high cost per conversation.

Human Agent Diagram

Why not add a Virtual Agent to your digital CX team?

A Virtual Agent can automate your process-heavy, context-rich conversations at the level of a human expert. This frees your live agents to focus on the conversations where they can really make an impact.

  • Right Questions Right Questions
  • Right Answers Right Answers
  • Right Actions Right Actions

Let your customer talk to a specialist, not a generalist

Digital Assistant

Conversational and Generative AI powered Digital Assistants (chatbots) are specialists at providing specific informational answers and triggering specific system actions. Vital when speed to answer really matters.

“What phone has the best camera?”

“Can I use my personal loan to pay off my car?”

Virtual Agent

Conversational Process Automation powered Virtual Agents are specialists at resolving operational requests, queries and disputes. Vital when contextual advice, consistency, compliance and accuracy matters.

“What loan is right for me?”

“Why is my bill so high?”

Human Agent

Human Agents are specialists at handling the lower volume/higher value relationship building and saving conversations. Vital when emotions are involved and ‘making a connection’ matters.

“I have had enough. I want to cancel my contract?”

“I am not sure. Will need to think about it”

Here’s an example of a Virtual Agent in action

The value that CLEVVA Virtual Agents deliver

  • Improved call deflection and lowered resulting call volumes

    Improved call deflection and lowered resulting call volumes

  • Increased number of queries resolved first touch

    Increased number of queries resolved first touch

  • Reduced total cost to sell and serve

    Reduced total cost to sell and serve

  • Improved customer satisfaction and brand loyalty

    Improved customer satisfaction and brand loyalty

  • Increased time for human agents to have meaningful conversations

    Increased time for human agents to have meaningful conversations

  • Improved customer service consistency and compliance

    Improved customer service consistency and compliance

  • Improved ability to respond to volume spikes

    Improved ability to respond to volume spikes

  • Improved query resolution insights and reporting

    Improved query resolution insights and reporting

CLEVVA Virtual Agents have been widely recognized within the Conversational Process Automation category

Top Affiliate Technology Alliance Partner (EMEA)

Top Affiliate Technology Alliance Partner (EMEA)

Showcased as one of six African innovations

Showcased as one of six African innovations

Top AI Innovation in Contact Centre Industry (Africa Region)

Top AI Innovation in Contact Centre Industry (Africa Region)

IBM African Finalist

IBM African Finalist

High-Impact Entrepeneurs

High-Impact Entrepeneurs

Top Innovation in Contact Centre Industry

Top Innovation in Contact Centre Industry

Answers to Common Questions