Don’t you wish you
could automate more
of the conversations
you need to have with
customers, suppliers
and staff?

  • You need an expert to have these conversations You need an expert to have these conversations
  • Rules need to be applied, and proven to have been followed Rules need to be applied, and proven to have been followed
  • Context matters, and decision trees don't work Context matters, and decision trees don't work
  • You can't give simple answers to complex queries You can't give simple answers to complex queries

Do most conversations still need to be handled by trained staff?

 

While some conversations can be handled by a chatbot, most are too complex.

Context matters, and so do rules.

Customers, suppliers and staff don’t always know what they want.

They need help assessing their situation, analysing their needs or diagnosing the root cause of their problem.

As a result, you are forced to make trained staff available, at a high cost per conversation.

Human Agent Diagram

Why not use a Virtual Agent?

CLEVVA Virtual Agents can handle your rule-bound conversations at the level of a human expert. This means most of your sales, support and service conversations can now be automated without requiring a human in the loop.

  • Right Questions Right Questions
  • Right Answers Right Answers
  • Right Actions Right Actions

Our Virtual Agents are structured conversation experts, not simple chatbots.

Gen 1: Info Bots

Most chatbots are info bots, designed to offer customers a conversational experience, with answers being information (smart FAQ).

“What loans do you offer?”

“Is there currently a problem with the fibre connection in my area?”

Gen 2 : Transaction Bots

Designed to action specific requests for customers. This involves gathering required information, often via smart forms.

“Upgrade my contract to a Data4Me”

“Add this new smartwatch to my insurance cover”

Gen 3: Virtual Agents

Designed to advise and service customers, suppliers and staff. This means operating at the level of an expert, not merely a digital assistant.

“What is the right loan for me?”

“Why is my bill so high?”

Here’s an example of a Virtual Agent in action

The value that CLEVVA Virtual Agents deliver

  • Improved call deflection and lowered resulting call volumes

    Improved call deflection and lowered resulting call volumes

  • Increased number of queries resolved first touch

    Increased number of queries resolved first touch

  • Reduced total cost to sell and serve

    Reduced total cost to sell and serve

  • Improved customer satisfaction and brand loyalty

    Improved customer satisfaction and brand loyalty

  • Increased time for human agents to have meaningful conversations

    Increased time for human agents to have meaningful conversations

  • Improved customer service consistency and compliance

    Improved customer service consistency and compliance

  • Reduced human agent training (more specialised and focused)

    Reduced human agent training (more specialised and focused)

  • Improved query resolution insights and reporting

    Improved query resolution insights and reporting

CLEVVA Virtual Agents have been widely recognised within the Conversational Automation category

Top Affiliate Technology Alliance Partner (EMEA)

Top Affiliate Technology Alliance Partner (EMEA)

Showcased as one of six African innovations

Showcased as one of six African innovations

Top AI Innovation in Contact Centre Industry (Africa Region)

Top AI Innovation in Contact Centre Industry (Africa Region)

IBM African Finalist

IBM African Finalist

High-Impact Entrepeneurs

High-Impact Entrepeneurs

Top Innovation in Contact Centre Industry

Top Innovation in Contact Centre Industry

Answers to Common Questions