An award-winning web platform used to build, maintain and deploy compliant, multi-channel customer service experts.
Awarded Top Innovation in Contact Centre Industry
Showcased as one of six African Innovations
Awarded Top AI Innovation in Contact Centre Industry (Africa Region)
African Finalist
Awarded Top Innovation in Contact Centre Industry
Technology Alliance Partner
Identified as a High Impact Entrepreneurial Company
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You can be confident that your business logic will be correctly applied every time, without it suddenly self-adjusting
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Every factor considered, rule applied, decision made, action triggered and information gathered is both tracked and reported
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The context of every process journey, automatically shapes the routes taken, ensuring that every experience is hyper-relevant to the context
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When business process logic changes, you can centrally update the logic that powers your digital expert
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CLEVVA digital experts can initiate an engagement via one interface/channel and move over to another channel while retaining context
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CLEVVA digital experts can work independently or interact directly with 3rd-party systems and RPA digital workers in order to automate end-to-end processes
We empower you to capture and maintain rule-driven, expert-level logic without becoming trapped by decision tree thinking
We ensure that your company experts' logic is applied in a consistent, compliant and context-relevant way across all channels
We offer rich structured data to automate back-office processing and to enhance reporting, analytics and machine learning
We transform your staff into experts and offer your customers expert-level self-service, at a reduced cost and risk
