Think of them as decision-making GPSs or Virtual Advisors that staff can use in real time to analyse their situation, make the right decision and take the right actions.
Turn your staff into Universal Sales Consultants, able to deal with any customer as if they are an expert across your entire product range.
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Turn your staff into Super Agents, able to answer any call in the shortest time without the need to second tier.
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Ensure all staff consistently follow your policies and procedures, with detailed compliance records to prove it.
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Enable your staff to resolve any known technical issue like an expert, without them having to have the required knowledge or experience.
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Capture the logic that your super users use to make specific software- related decisions e.g. input selections.
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No coding skills are required to capture and maintain sales and service logic into Virtual Advisors. Logic blue prints help authors build powerful Navigators in days, not months
CLEVVA’s data driven, as opposed to the decision tree approach, ensures that when data or rules change, logic updates automatically
Staff can access CLEVVA logic via our Navigator front-end through a stay on top, overlay or embedded iFrame.
Where 3rd party systems hold data that will influence required decisions and actions, CLEVVA’s REST API allows for easy integration
Every factor considered, decision made, and action taken (including time, date and location) is tracked to ensure full compliance reporting
Tracked decision data can be fed into machine learning and analytics tools to improve business insights and predictive accuracy
Cross sales and leads as a result of staff consistently executing the organisations desired sales engagement formula
Due to staff more consistently executing required policies and procedures.
Given that every interaction can now be safely guided according to the required formula, and that a record of every interaction is provided for compliance reporting
With clients experiencing greater consistency in how service queries are diagnosed and resolved, irrespective of the person offering that service.
Given the rich data now provided on HOW people actually make decisions and take actions
As staff no longer need to be trained on all the details before they are up and running.
Clients who have used CLEVVA to capture expert logic and to guide targeted staff and clients to make the right decisions and to take the right actions, based on specific known conditions and variables, consistently see rapid, measurable impact in the following key areas:
“Using CLEVVA we’ve been able to create solutions for our customers that mean their users attend less formal training and yet perform more effectively on the organisations operating systems”
Ivanna Granelli
CEO of CAN!DO
“CLEVVA changes the learning landscape for companies. We no longer need to look to formal training to get every product, policy, process or system detail into a staff members head”
Kirsty Chadwick
CEO of TTRO
“One of our international contact centre clients managed to effectively zero base agent errors using CLEVVA”
JP Maurel
Director at Singular Systems
“We used CLEVVA to build a Navigator for retail bank consultants to guide them through a complex customer needs analysis. Within two weeks of using CLEVVA, cross sales went up by 20%”
Amelia van den Berg
Head of Learning and Capability at Accenture South Africa
Selected by BPeSA as the Top Innovation within the Contact Centre industry (2012)
Selected as one of six African software innovations to be showcased by Gartner at their ITxpo (2015)
Selected by Endeavor as one of South Africa’s most high-potential entrepreneurial companies (2013)
Selected for the South African Enabling Technology Innovation Award within Enterprise Software (2015)
IBM Smart Cities finalist for Global Entrepreneur Award (2013)
Selected by Microsoft to form part of the Microsoft BizSpark programme (2014 and 2015)
