How automation can help people add value

Published by Business Report, 16 August 2019 By Ryan Falkenberg Mention automation in any conversation these days and the first thing that springs to mind is job losses. In much the same way that AI is inextricably associated with the rise of the machines and the fall of humans, so automati...

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What CX can learn from the taxi industry

Published by BizCommunity, 22 July 2019 By Ryan Falkenberg, co-CEO of CLEVVA A few years ago, 'omnichannel' dominated every customer experience (CX) discussion. What it meant for most companies was 'digital'. They already offered contact centre (voice) and face-to-face engagement channels - w...

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Emergent disruption

It’s time to embrace the inevitability of digital disruption and use it to spearhead innovation and redefine revenue. Article by Tasmin Oxford, Brainstorm, 22 February, 2019 Deloitte’s ‘Digital Disruption Index 2019’ found that three quarters of execu...

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Digital disruptors

Published in Top Performing Companies and Public Sector, 19th February 2019 A born and bred South African, Ryan studied business science with a Masters degree in Industrial Psychology, with the aim of contributing joy and success within the systems where people spend most of their lives – or...

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The AI compliance battle

Article published by ITWeb 19th February 2019 We still need to be hyper-critical of the impact of AI-powered decisions on people and society. Everyone is talking about artificial intelligence (AI). The fourth industrial revolution is upon us, and it is challenging our thinking about te...

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