Meet your new best friend – the service bot
Originally published on SME Tech Guru on 14 June 2022 By Hanleigh In today’s connected business environment, it’s not just the customer who is king, it’s the customer experience. As a ...
Read MoreOriginally published on SME Tech Guru on 14 June 2022 By Hanleigh In today’s connected business environment, it’s not just the customer who is king, it’s the customer experience. As a ...
Read MoreOriginally published on IT-Online on 29 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering war...
Read MoreOriginally published on BizCommunity on 05 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots as we know them are evolving. The generic bot found on many websites isn't fit for many of the purposes it's been deployed for. But now, chatbots are specialising to better me...
Read MoreOriginally published on SMETechGuru on 14 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Digital customer service channels have evolved rapidly over the past two years, prompted by work from home and lockdown requirements. Part of this evolution has...
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Originally published on ITWeb on 12 April 2022 By Kirsten Doyleg, ITWeb contributor When it comes to AI, businesses are spoiled for choice. There are multiple technologies, brands, and categories, and over the past couple of years, a few of these techn...
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Originally published on EngineerIT in March 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Excellent customer service, particularly excellent digital customer service, has been catapulted into the spotlight with the rapid uptake of online services and commerce. Many businesses ne...
Read MoreOriginally published on Retailing Africa on 22 March 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots were coming to save the day in customer service. They promised automation, a better experience, and a way for businesses to learn from their bots’ engagements with their...
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Originally published on IT-Online on 18 February 2022 By Dave Williams, CEO of DigiBlu With Covid-19 the need for businesses to sort out their digital offerings has gone from an ‘in progress’ to ‘it has to happen now’. And by next year, it will be ‘why haven’t you automate...
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Originally published on Business IT on 2 February 2022 The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions....
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By Johan Steyn, Chair of the Special Interest Group on Artificial Intelligence and Robotics, Institute of Information Technology Professionals of South Africa ...
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