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Customer Service

ChatGPT’s threat to customer service jobs

By Mudiwa Gavaza, 09 February 2023 – Originally published by Business Live. ChatGPT, the large language model that has taken the world by storm in a short three months, is expected to do away with a number of traditional jobs. Experts say customer service and suppor...

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Virtual Agents

How virtual agents can help digital marketers up their conversion rates

By Ryan Falkenberg, 20 February 2023 – Originally published by FutureWave Business IT. When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad perf...

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Contact Centres

Is Automation Making Contact Centre Agents Redundant?

By Ryan Falkenberg, 25 January 2023 – Originally published by Tech Financials. If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone wit...

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Virtual Agents

Virtual agents reduce costs and improve the success of outbound campaigns

By Ryan Falkenberg, 16 January 2023 - Originally published by IT-Online When it comes to outbound sales, the traditional ways of doing things have mixed success at bes...

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Automation

Top technologies business owners should invest in, in 2023

By Ryan Falkenberg, 13 January 2023 – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being...

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AI for people

Black Friday shows the power of digital sales.

By Ryan Falkenberg, 22 December 2022 – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers s...

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AI for people

When Customers Need A Digital Advisor, Not A Digital Assistant

By Ryan Falkenberg, 30 November 2022 – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and...

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Virtual Agents

Virtual agents don’t just make sense to customers, they make sense to your FD too (and your HR team, bonus)

By Ryan Falkenberg, 18 November 2022 - Originally published by Tech Talk When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that...

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Virtual Agents

Virtual Agents as a Service: Why it may be the ideal model for your business

By Ryan Falkenberg, 2 November 2022 - Originally published by Intelligent CIO A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. Many have tried, and failed to build...

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Virtual Agents
A CLEVVA digital expert

Virtual agents can do more than standard chatbots

By Ryan Falkenberg, 16 September 2022 - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatev...

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Recent post

  • Repetitive conversations don’t have to be expensive Sep 06, 2023
  • Prevent conversations sucking up time and productivity Sep 06, 2023
  • Humans outperform Digital Agents, but Digital has its place Aug 31, 2023
  • What Solutions Are There For Contact Centres Left In The Dark By Load Shedding? Aug 31, 2023

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AI and compliance AI for people Automation BPO ChatGPT Contact Centres Customer Service Digital self service Digital workers Email Financial Services Knowledge 2.0 Learning Performance Support Service Bots Virtual Agents

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