By Ryan Falkenberg, – Originally published by BizCommunity. On 1 September, South Africa’s retirement-savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago. On that day, the two-pot retirement system will...

By Ryan Falkenberg, – Originally published by BizCommunity. Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally. Despite numerous apps promising to replace email over the years, that number is set to keep growing,...

By Ryan Falkenberg, – Originally published by IT-Online. “I’m sorry Dave, I’m afraid I can’t do that.” For decades, that immortal line from 2001: A Space Odyssey was what people imagined voice-powered artificial intelligence (AI) would be like. As t...

By Ryan Falkenberg, – Originally published by Weekend Argus. Generative artificial intelligence (AI) has gone from interesting experiments to a mainstream technology used by hundreds of millions in a wide array of applications — in a very short time. It to...

By Ryan Falkenberg, – Originally published by BizCommunity. It’s no secret that South Africa has a service delivery problem. In the run up to elections, government departments and state owned enterprises (SOEs) have come under the microscope for their abili...

By Ryan Falkenberg, – Originally published by EngineerIT. It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users. What’s remarkable is that the technology is still evolving at incredib...

By Staff Writer, - Originally published by TechFinancials...

By Staff Writer, – Originally published byTechFinancials. Soon every contact centre will have both human and virtual agents working directly with customers. The introduction of AI-powered virtual agents is not expected to impact the number of jobs in South Af...

By Ryan Falkenberg, – Originally published by IT Web Africa. Here’s a challenge: phone the contact centre for your bank or insurance provider and see how many language options you get. In South Africa, besides English, you’ll probably get one or two at most. And while tho...

By Zivai Mukorombindo, – Originally published by Business Day. SA technology companies stand to benefit from the predicted growth of artificial intelligence (AI), particularly in the Arabian Gulf. The global AI market was valued at $207bn in 2023 and is forecast to grow at a...

By Ryan Falkenberg, – Originally published by IT-Online. Most chatbots suck. For years, industry mavens promised that they would fundamentally transform customer service, writes By Ryan Falkenberg, co-CEO of Clevva. Unlike human agents, the thinking went, chatbots are availab...

By Arun Shankar, – Originally published by Intelligent CIO. Call centres face the challenge of widely varying inbound calls during annual occasions like Black Friday and without automation and virtual agents will have no viable solution to handle these demands says Ry...