As expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...
Read MoreOriginally published on IT-Online on 18 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreOriginally published on IT-Online on 06 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreOriginally published on IT-Online on 03 June 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying “Thank...
Read MoreOriginally published on SME Tech Guru on 14 June 2022 By Hanleigh In today’s connected business environment, it’s not just the customer who is king, it’s the customer experience. As a ...
Read MoreOriginally published on IT-Online on 29 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering war...
Read MoreOriginally published on BizCommunity on 05 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots as we know them are evolving. The generic bot found on many websites isn't fit for many of the purposes it's been deployed for. But now, chatbots are specialising to better me...
Read MoreOriginally published on SMETechGuru on 14 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Digital customer service channels have evolved rapidly over the past two years, prompted by work from home and lockdown requirements. Part of this evolution has...
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Originally published on ITWeb on 12 April 2022 By Kirsten Doyleg, ITWeb contributor When it comes to AI, businesses are spoiled for choice. There are multiple technologies, brands, and categories, and over the past couple of years, a few of these techn...
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Originally published on EngineerIT in March 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Excellent customer service, particularly excellent digital customer service, has been catapulted into the spotlight with the rapid uptake of online services and commerce. Many businesses ne...
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