Repetitive conversations don’t have to be expensive

By Ryan Falkenberg, 02 August 2023 – Originally published by IT Online. In any contact centre, there are some calls (both inbound and outbound) that essentially boil down to saying the same thing over and over again. These repetitive conversations cover everything from human resources functions...

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Cash flow hacks to keep business steady

By Ryan Falkenberg, 27 April 2023 – Originally published by Channelwise. South Africa’s economy is taking a downward turn, with real GDP growth projected to decelerate sharply to 0.1% amid a global slowdown in business. Local entrepreneurs are keeping an eye on many...

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Will ChatGPT kill the customer service agent?

By Ryan Falkenberg, 06 February 2023 – Originally published by BizCommunity. ChatGPT, the latest artificial intelligence (AI) application, has grabbed the world's attention. You may have seen ChatGPT write new song lyrics in the style of your favourite artist (something they don't alwa...

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