By Ryan Falkenberg, 03 September 2024 – Originally published by IT Online. Tourism is vital to the South African economy, accounting for 8,2% of the country’s gross domestic product (GDP) and 9,2% of employment, according to the World Travel & Tourism Council....
Read MoreBy Ryan Falkenberg, 13 August 2024 – Originally published by IT-Online. Despite being the coal face of business-consumer contact, call centres have long struggled to offer perso...
Read MoreBy Ryan Falkenberg, 26 July 2024 – Originally published by BizCommunity. On 1 September, South Africa’s retirement-savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago. On that day, the two-pot retirement system...
Read MoreBy Ryan Falkenberg, 08 July 2024 – Originally published by BizCommunity. Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally. Despite numerous apps promising to replace email over the years, that number is set to keep growi...
Read MoreBy Ryan Falkenberg, 25 June 2024 – Originally published by IT-Online. “I’m sorry Dave, I’m afraid I can’t do that.” For decades, that immortal line from 2001: A Space Odyssey was what people imagined voice-powered artificial intelligence (AI) would be like. A...
Read MoreBy Ryan Falkenberg, 01 June 2024 – Originally published by Weekend Argus. Generative artificial intelligence (AI) has gone from interesting experiments to a mainstream technology used by hundreds of millions in a wide array of applications — in a very short time. It...
Read MoreBy Ryan Falkenberg, 24 May 2024 – Originally published by BizCommunity. It’s no secret that South Africa has a service delivery problem. In the run up to elections, government departments and state owned enterprises (SOEs) have come under the microscope for their abi...
Read MoreBy Ryan Falkenberg, 12 May 2024 – Originally published by EngineerIT. It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users. What’s remarkable is that the technology is still evolving at incredible speed...
Read MoreBy Staff Writer, 04 April 2024 - Originally published by TechFinancials...
Read MoreBy Staff Writer, 11 March 2024 – Originally published byTechFinancials. Soon every contact centre will have both human and virtual agents working directly with customers. The introduction of AI-powered virtual agents is not expected to impact the number of jobs in...
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