By Ryan Falkenberg, 27 April 2023 – Originally published by Channelwise. South Africa’s economy is taking a downward turn, with real GDP growth projected to decelerate sharply to 0.1% amid a global slowdown in business. Local entrepreneurs are keeping an eye on many...
Read MoreBy Ryan Falkenberg, 18 April 2023 – Originally published by IT Online. Ask the average South African how load-shedding is affecting businesses, they’ll probably mention mining and industry or small businesses (such as hairdressers and restaurants) that rely on a consistent flow of en...
Read MoreBy Ryan Falkenberg, 06 February 2023 – Originally published by BizCommunity. ChatGPT, the latest artificial intelligence (AI) application, has grabbed the world's attention. You may have seen ChatGPT write new song lyrics in the style of your favourite artist (something they don't alwa...
Read MoreBy Mudiwa Gavaza, 09 February 2023 – Originally published by Business Live. ChatGPT, the large language model that has taken the world by storm in a short three months, is expected to do away with a number of traditional jobs. Experts say customer service and suppor...
Read MoreBy Ryan Falkenberg, 20 February 2023 – Originally published by FutureWave Business IT. When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad perf...
Read MoreBy Ryan Falkenberg, 25 January 2023 – Originally published by Tech Financials. If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone wit...
Read MoreBy Ryan Falkenberg, 16 January 2023 - Originally published by IT-Online When it comes to outbound sales, the traditional ways of doing things have mixed success at bes...
Read MoreBy Ryan Falkenberg, 13 January 2023 – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being...
Read MoreBy Ryan Falkenberg, 22 December 2022 – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers s...
Read MoreBy Ryan Falkenberg, 30 November 2022 – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and...
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