4 Automation Trends To Watch Out for in 2020

Published in TalkIoT, 17th January 2020 By Ryan Falkenberg Automation, traditionally linked with fears of job losses, looks set to make life easier for humans across the globe in 2020. From freeing up workers inside organisations to providing excellent customer experiences, the robots are here...

Read More

The Future of Work

Published in Top500, November 2019 Written by Stephen Timm A concerning debate is growing over jobs and the effect that artificial intelligence (AI) will have on the world of work. A 2016 study by Cape IT Initiative (CITi) and the Oxford Martin School at the University of Oxford estimates that...

Read More

5 digital workers you will be meeting soon

Published by TechSmart, 18 October 2019 By Ryan Falkenberg AI and machine learning are here, and working away in a company near you, and on your phone, in your car and in all sorts of places online. These technologies are most visible in the workplace in the form of digital workers, who are no...

Read More

The rise of the digital worker

Published by Tech Financials, 18th September 2019 By Ryan Falkenberg While some commentators talk about the 4IR as something that is happening in the future, the reality is a little more immediate. Not only are we currently living through the fourth industrial revolution, but the machines have...

Read More

How automation can help people add value

Published by Business Report, 16 August 2019 By Ryan Falkenberg Mention automation in any conversation these days and the first thing that springs to mind is job losses. In much the same way that AI is inextricably associated with the rise of the machines and the fall of humans, so automati...

Read More

What CX can learn from the taxi industry

Published by BizCommunity, 22 July 2019 By Ryan Falkenberg, co-CEO of CLEVVA A few years ago, 'omnichannel' dominated every customer experience (CX) discussion. What it meant for most companies was 'digital'. They already offered contact centre (voice) and face-to-face engagement channels - w...

Read More