By Mudiwa Gavaza, 09 February 2023 – Originally published by Business Live. ChatGPT, the large language model that has taken the world by storm in a short three months, is expected to do away with a number of traditional jobs. Experts say customer service and support agents now face the bigg...
Read MoreBy Ryan Falkenberg, 20 February 2023 – Originally published by FutureWave Business IT. When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad performance felt like it would...
Read MoreBy Ryan Falkenberg, 25 January 2023 – Originally published by Tech Financials. If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone with a query or dispute has t...
Read MoreBy Ryan Falkenberg, 16 January 2023 - Originally published by IT-Online When it comes to outbound sales, the traditional ways of doing things have mixed success at bes...
Read MoreBy Ryan Falkenberg, 13 January 2023 – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being...
Read MoreBy Ryan Falkenberg, 22 December 2022 – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers s...
Read MoreBy Ryan Falkenberg, 30 November 2022 – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and...
Read MoreBy Ryan Falkenberg, 18 November 2022 - Originally published by Tech Talk When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that...
Read MoreBy Ryan Falkenberg, 2 November 2022 - Originally published by Intelligent CIO A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. Many have tried, and failed to build...
Read MoreBy Ryan Falkenberg, 16 September 2022 - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatev...
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