Making low-code solutions accessible to SA businesses

Originally published on IT-Online on 23 November 2021 A recent partnership between Clevva, Blue Prism and Amazon Web Services (AWS) is making customer service automation more achievable for local businesses. Combining UK-based Blue Prism’s digital workf...

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Making chat commerce work

Originally published on IT-Online on 7 Oct 2021 For consumers wary of engaging physically with service providers, online self-service channels have increased in popularity over the past 18 months. Consumers want to chat to businesses where they are, on ch...

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Is chat commerce the future of customer engagement?

Originally published on IT-Online on 21 Sept 2021 Simply defined, chat commerce enables consumers to make purchases, engage a service or get support, via their mobile phones, using the chat app of their choice. The global pandemic and the need for busines...

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The chatbot is dead. Long live the chatbot

Originally published on IT-Online on 8 Sept 2021 Chatbots have almost become a synonym for frustration, and bad service. The recent rapid uptake of digital communication channels has only worsened this problem. Digital transformation and the drive to customer self-service have been pu...

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Adding expertise to self-service automation

Originally published on BizCommunity on 5 Aug 2021 By Blue Prism Blue Prism technology alliance partner, South Africa-based CLEVVA, broadens the scope of self-service automation by offering every customer an expert at their fingertips. This means that even in highly regulated industri...

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Why companies struggle with digital self-service

Originally published on BizCommunity on 2 August 2021 By Ryan Falkenberg, Co-CEO of CLEVVA Digital self-service should be a no-brainer for any company operating in today's business environment. It is, after all, what customers want and research shows that more than two-thirds of custo...

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