Originally published on LinkedIn Pulse on 6 January 2022 By Brad Hairston, Advisory Alliance Director at Blue Prism Now that we have been dealing with COVID-19 for roughly two years, clearly one of i...
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Originally published on IT-Online on 16 November 2021 For retailers the 2021 festive season offers an opportunity to recoup some of the losses from a disruptive and uncertain year. Rapid digital transformation in the past 18 months’ has seen consumers a...
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Originally published on IOL on 15 November 2021 By Ryan Falkenberg The demand for quality work in South Africa is increasing daily. Job growth remains stubbornly low, with many small, medium enterprises (SMEs) reluctant to employ new staff. Part of the reason is the cost and time take...
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Originally published on IT-Online on 23 November 2021 A recent partnership between Clevva, Blue Prism and Amazon Web Services (AWS) is making customer service automation more achievable for local businesses. Combining UK-based Blue Prism’s digital workf...
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Originally published on IT-Online on 7 Oct 2021 For consumers wary of engaging physically with service providers, online self-service channels have increased in popularity over the past 18 months. Consumers want to chat to businesses where they are, on ch...
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Originally published on IT-Online on 21 Sept 2021 Simply defined, chat commerce enables consumers to make purchases, engage a service or get support, via their mobile phones, using the chat app of their choice. The global pandemic and the need for busines...
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Originally published on IT-Online on 8 Sept 2021 Chatbots have almost become a synonym for frustration, and bad service. The recent rapid uptake of digital communication channels has only worsened this problem. Digital transformation and the drive to customer self-service have been pu...
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Originally published on BizCommunity on 5 Aug 2021 By Blue Prism Blue Prism technology alliance partner, South Africa-based CLEVVA, broadens the scope of self-service automation by offering every customer an expert at their fingertips. This means that even in highly regulated industri...
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Originally published on BizCommunity on 2 August 2021 By Ryan Falkenberg, Co-CEO of CLEVVA Digital self-service should be a no-brainer for any company operating in today's business environment. It is, after all, what customers want and research shows that more than two-thirds of custo...
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Originally published on BizCommunity on 9 July 2021 By Ryan Falkenberg, Co-CEO of CLEVVA Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves. In fact, resea...
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