Originally published in IOL on 31 March 2021 ByRyan Falkenberg, CLEVVA Co-CEO THE World Economic Forum (WEF) “Future of Jobs” report released in October last year states that 84 percent of employers are set to digitalise working processes rapidly this year, including a significant...
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Originally published in BiteSites on 29 January 2021 By ByteSites staff writer As automation takes hold in operational divisions in business across the globe, business decision makers need to choose solutions that will meet their needs. CLEVVA co-CEO Ryan Falkenberg outlines...
Read More Originally published in BizCommunity on 23 November 2020 By Ryan Falkenberg, Co-CEO CLEVVA In an economy that's often struggled to create jobs, the South African contact centre industry has long stood out. Over the past financial year, contact centres attracted more than R4b...
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Originally published in ITWeb on 22 February 2021 By ITWeb Staff Writer Artificial intelligence-based Web platform developer Clevva has partnered with UK-based robotic process automation (RPA) firm Blue Prism, in a collaboration that will see the Stellenbosch-based firm goin...
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Originally published in BizCommunity on 30 October 2020 By Ryan Falkenberg, Co-CEO of CLEVVA Over the past few years, customer expectations of the companies they deal with have grown exponentially. Today, we don't just want companies to tell us what they have to offer but to interact...
Read More Originally published in BizCommunity on 23 November 2020 By Ryan Falkenberg, Co-CEO of CLEVVA In an economy that's often struggled to create jobs, the South African contact centre industry has long stood out. Over the past financial year, contact centres attracted more than R4bn in in...
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Originally published in Ventureburn on 23 October 2020 By Steve Briggs, Chief Commercial Officer at SEACOM With the digital realm and technology presenting endless opportunities for business development and creation, Steve Briggs, Chief Commercial Officer at SEACOM, provides insight i...
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Originally published in BizCommunity on 20 October 2020 By Ryan Falkenberg, Co-CEO of CLEVVA With all the hype around Artificial Intelligence (AI) and automation, you'd expect most industries to have embraced it by now, especially when you consider the benefits it can provide from a c...
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Originally published in BizCommunity on 15 September 2020 By Ryan Falkenberg, Co-CEO of CLEVVA Few industries have been as radically transformed by technology over the past few years as banking. Processes that saw people queuing for hours at a time can now...
Read More Originally published on Power Business, on Oct 8, 2020 8:36 PM. Godfrey Mutizwa speaks to IQ Business chief economist Sifiso Skenjana, FinChatBot co-founder and CEO Antoine Paillusseau, and CLEVVA co-CEO Ryan Falkenberg about transforming call centre experiences. Listen to the episod...
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