Pension-Related Query via Voice (5m31s)

  • Financial services
  • Customer service
  • Voice
  • Video

Explore how a Virtual Agent resolves a pension-related query via voice. A customer is frustrated due to a lack of feedback on their two-pot pension claim. The Virtual Agent responds to the customer’s frustration with empathy and understanding, guides the conversation through the prescribed process, and handles additional requests made during the interaction.