By Angela Chandy (Dark Fibre Web), published by ITWeb on 29th August 2018 The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 billion people who...
Read MoreBy Ryan Falkenberg, published in BizTechAfrica 29th August, 2018 Chatbots are the future, no doubt about it. They allow us to engage with companies digitally, without having to endure that mind-numbing ‘please hold’ music or the heavily accented yet lightly trained contact centre agent w...
Read MoreBy effectively digitising service intelligence and using it to drive both assisted and self-service channels, CLEVVA allows large retailers to dramatically improve their service levels without having to recruit or train more staff. Published in TechFinancials, August 20,...
Read MoreIntelligent Process Automation sounds like some fancy, made-up term from a science fiction movie, but it is actually revolutionary. Featured in Brainstorm 3rd August 2018; Written by Natasha Meintjies Intelligent Process Au...
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