By Ryan Falkenberg, 13 January 2023 – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being...
Read MoreBy Ryan Falkenberg, 22 December 2022 – Originally published by Retail Brief Africa. If you’re anything like some of South Africa’s biggest retailers, you had a very good Black Friday. Through the course of the annual shopping extravaganza, South African consumers s...
Read MoreBy Ryan Falkenberg, 30 November 2022 – Originally published by Techfinancials. For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and...
Read MoreBy Ryan Falkenberg, 18 November 2022 - Originally published by Tech Talk When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that...
Read MoreBy Ryan Falkenberg, 2 November 2022 - Originally published by Intelligent CIO A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. Many have tried, and failed to build...
Read MoreBy Ryan Falkenberg, 16 September 2022 - Originally published by IT-ONLINE Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatev...
Read MoreBy Ryan Falkenberg, 28 September 2022 - Originally published by Retail Brief Africa Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pick up, the...
Read MoreBy Johan Steyn, 10 October 2022 - Originally published by BusinessDay Steyn is on the faculty at Woxsen University, a research fellow at Stellenbosch University and the founder of AIforBusiness.net...
Read MoreOriginally published on IT-Online on 5 September 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs. These digi...
Read MoreOriginally published on Retail Brief Africa on 26 August 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. In many ways, technology has made banking a much easier and less frustrating experience. Think about the last time you had to visit a bank branc...
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