Originally published on Retailing Africa on 22 March 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots were coming to save the day in customer service. They promised automation, a better experience, and a way for businesses to learn from their bots’ engagements with their...
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Originally published on IT-Online on 18 February 2022 By Dave Williams, CEO of DigiBlu With Covid-19 the need for businesses to sort out their digital offerings has gone from an ‘in progress’ to ‘it has to happen now’. And by next year, it will be ‘why haven’t you automate...
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Originally published on Business IT on 2 February 2022 The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions....
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By Johan Steyn, Chair of the Special Interest Group on Artificial Intelligence and Robotics, Institute of Information Technology Professionals of South Africa ...
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Originally published on Retail Brief Africa on 27 January 2022 By Ryan Falkenberg, CEO, CLEVVA Solutions The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year. COVID has forced people...
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Originally published on LinkedIn Pulse on 6 January 2022 By Brad Hairston, Advisory Alliance Director at Blue Prism Now that we have been dealing with COVID-19 for roughly two years, clearly one of i...
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Originally published on IT-Online on 16 November 2021 For retailers the 2021 festive season offers an opportunity to recoup some of the losses from a disruptive and uncertain year. Rapid digital transformation in the past 18 months’ has seen consumers a...
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Originally published on IOL on 15 November 2021 By Ryan Falkenberg The demand for quality work in South Africa is increasing daily. Job growth remains stubbornly low, with many small, medium enterprises (SMEs) reluctant to employ new staff. Part of the reason is the cost and time take...
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Originally published on IT-Online on 23 November 2021 A recent partnership between Clevva, Blue Prism and Amazon Web Services (AWS) is making customer service automation more achievable for local businesses. Combining UK-based Blue Prism’s digital workf...
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Originally published on IT-Online on 7 Oct 2021 For consumers wary of engaging physically with service providers, online self-service channels have increased in popularity over the past 18 months. Consumers want to chat to businesses where they are, on ch...
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