As expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...

Originally published on IT-Online on 03 June 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying “Thank...

Originally published on IT-Online on 29 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering war...

Originally published on BizCommunity on 05 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots as we know them are evolving. The generic bot found on many websites isn't fit for many of the purposes it's been deployed for. But now, chatbots are specialising to better me...

Originally published on ITWeb on 12 April 2022 By Kirsten Doyleg, ITWeb contributor When it comes to AI, businesses are spoiled for choice. There are multiple technologies, brands, and categories, and over the past couple of years, a few of these techn...