By Ryan Falkenberg, 25 June 2024 – Originally published by IT-Online. “I’m sorry Dave, I’m afraid I can’t do that.” For decades, that immortal line from 2001: A Space Odyssey was what people imagined voice-powered artificial intelligence (AI) would be like. A...
Read MoreBy Ryan Falkenberg, 01 June 2024 – Originally published by Weekend Argus. Generative artificial intelligence (AI) has gone from interesting experiments to a mainstream technology used by hundreds of millions in a wide array of applications — in a very short time. It...
Read MoreBy Ryan Falkenberg, 24 May 2024 – Originally published by BizCommunity. It’s no secret that South Africa has a service delivery problem. In the run up to elections, government departments and state owned enterprises (SOEs) have come under the microscope for their abi...
Read MoreBy Ryan Falkenberg, 12 May 2024 – Originally published by EngineerIT. It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users. What’s remarkable is that the technology is still evolving at incredible speed...
Read MoreBy Staff Writer, 04 April 2024 - Originally published by TechFinancials...
Read MoreBy Staff Writer, 11 March 2024 – Originally published byTechFinancials. Soon every contact centre will have both human and virtual agents working directly with customers. The introduction of AI-powered virtual agents is not expected to impact the number of jobs in...
Read MoreBy Ryan Falkenberg, 19 February 2024 – Originally published by IT Web Africa. Here’s a challenge: phone the contact centre for your bank or insurance provider and see how many language options you get. In South Africa, besides English, you’ll probably get one or two at most. And wh...
Read MoreBy Zivai Mukorombindo, 30 January 2024 – Originally published by Business Day. SA technology companies stand to benefit from the predicted growth of artificial intelligence (AI), particularly in the Arabian Gulf. The global AI market was valued at $207bn in 2023 and is forecast to grow...
Read MoreBy Ryan Falkenberg, 24 January 2024 – Originally published by IT-Online. Most chatbots suck. For years, industry mavens promised that they would fundamentally transform customer service, writes By Ryan Falkenberg, co-CEO of Clevva. Unlike human agents, the thinking went, chatbots ar...
Read MoreBy Arun Shankar, 06 December 2023 – Originally published by Intelligent CIO. Call centres face the challenge of widely varying inbound calls during annual occasions like Black Friday and without automation and virtual agents will have no viable solution to handle these demands...
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