Originally published on IT-Online on 7 Oct 2021 For consumers wary of engaging physically with service providers, online self-service channels have increased in popularity over the past 18 months. Consumers want to chat to businesses where they are, on ch...
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Originally published on IT-Online on 21 Sept 2021 Simply defined, chat commerce enables consumers to make purchases, engage a service or get support, via their mobile phones, using the chat app of their choice. The global pandemic and the need for busines...
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Originally published on IT-Online on 8 Sept 2021 Chatbots have almost become a synonym for frustration, and bad service. The recent rapid uptake of digital communication channels has only worsened this problem. Digital transformation and the drive to customer self-service have been pu...
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Originally published on BizCommunity on 5 Aug 2021 By Blue Prism Blue Prism technology alliance partner, South Africa-based CLEVVA, broadens the scope of self-service automation by offering every customer an expert at their fingertips. This means that even in highly regulated industri...
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Originally published on BizCommunity on 2 August 2021 By Ryan Falkenberg, Co-CEO of CLEVVA Digital self-service should be a no-brainer for any company operating in today's business environment. It is, after all, what customers want and research shows that more than two-thirds of custo...
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Originally published on BizCommunity on 9 July 2021 By Ryan Falkenberg, Co-CEO of CLEVVA Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves. In fact, resea...
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Originally published on Retailing Africa on 20 July 2021 By Ryan Falkenberg, Co-CEO of CLEVVA Thanks to the events of the past year or so, organisations of all sizes have been forced to wholly embrace digital transformation. Companies which were slowly building up their digital offeri...
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Ryan Falkenberg recently joined Brad Hairston on Blue Prism's Transform NOW podcast to discuss how...
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CLEVVA's Ryan Falkenberg was featured on the Machine Learning Africa podcast: This week Zenzele Ndlovu, Head of Research & Market Development at Machine Learning Africa and J...
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Originally published in Futurewave Business IT and The Star on 31 May 2021 By Ryan Falkenberg, Co-CEO, CLEVVA In the past, most business experts believed that there were simply too many situations, variables, and possibilities for companies to manage to effectively be able to...
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