By Ryan Falkenberg, 24 January 2024 – Originally published by IT-Online. Most chatbots suck. For years, industry mavens promised that they would fundamentally transform customer service, writes By Ryan Falkenberg, co-CEO of Clevva. Unlike human agents, the thinking went, chatbots ar...
Read MoreBy Arun Shankar, 06 December 2023 – Originally published by Intelligent CIO. Call centres face the challenge of widely varying inbound calls during annual occasions like Black Friday and without automation and virtual agents will have no viable solution to handle these demands...
Read More11 December 2023 – Originally published by Retail Brief Africa. Ask most South Africans what they expect in 2024, and you’ll get comments about Eskom, elections and tightening budgets. But what are tech business owners expecting in 2024? Here are some predictions for the coming year....
Read MoreBy Ryan Falkenberg, 04 December 2023 – Originally published by IT Online. Cape Town-based conversational automation specialist Clevva has recently boosted its virtual agents generative AI (GenAI) technology. This allows the virtual agents to have targeted sales, support and service con...
Read MoreBy Christopher Tredger, 06 December 2023 – Originally published by IT Web. Cape Town-based customer service automation specialist Clevva has applied generative artificial intelligence (GenAI) technology...
Read MoreBy Ryan Falkenberg, 08 November 2023 – Originally published by IT-Online. If you’re a CEO or even a high-ranking executive, you’re probably confident you know everything (or almost everything) about your business. But no matter how much time you spend pouring over reports, making s...
Read MoreBy Ryan Falkenberg, 20 November 2023 – Originally published by IT Web Africa. For most people, Black Friday is a chance to buy that must-have item they’ve had their eye on for months. It’s also a massive day for retailers. Outside of the week or two before the start of the festive...
Read MoreBy Ryan Falkenberg, 20 October 2023 – Originally published by BizCommunity. Urgent customer conversations are critical in most businesses. You might, for instance, need to cancel your card immediately after a theft. Or you may have missed a payment that the business needs to remind y...
Read MoreBy Ryan Falkenberg, 11 September 2023 – Originally published by IT-Online. Advanced intelligent automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa’s call centres and busines...
Read MoreBy Ryan Falkenberg, 15 September 2023 – Originally published by Retail Brief Africa. Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? Says Ryan Falkenberg, co-CEO of CLEVVA, “Virtual ag...
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