By Ryan Falkenberg, published in Memeburn 3 October 2018 Given the incredible advances in natural language understanding (NLU), one would be forgiven for thinking that this is what artificial intelligence is all about. Try asking Alexa or Siri for an Indian restaurant near you...
Read MoreIn this video, Ryan Falkenberg, co-CEO of CLEVVA outlines how AI can be used to empower staff with enhanced decision-making capability that, combined with their intrinsic capabilities can make them more valuable. With most investment currently focusing on automating people out of jobs, this is an i...
Read MorePublished by Sparks Electrical News, 14th September More and more people are living in smart, connected homes. Devices such as Amazon’s Alexa to control lights, Google’s Nest to learn and anticipate heating preferences, and smart meters to give real-time data about energy usage are becoming m...
Read MoreBy Angela Chandy (Dark Fibre Web), published by ITWeb on 29th August 2018 The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 billion people who...
Read MoreBy Ryan Falkenberg, published in BizTechAfrica 29th August, 2018 Chatbots are the future, no doubt about it. They allow us to engage with companies digitally, without having to endure that mind-numbing ‘please hold’ music or the heavily accented yet lightly trained contact centre agent w...
Read MoreBy effectively digitising service intelligence and using it to drive both assisted and self-service channels, CLEVVA allows large retailers to dramatically improve their service levels without having to recruit or train more staff. Published in TechFinancials, August 20,...
Read MoreIntelligent Process Automation sounds like some fancy, made-up term from a science fiction movie, but it is actually revolutionary. Featured in Brainstorm 3rd August 2018; Written by Natasha Meintjies Intelligent Process Au...
Read MoreLiberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence. Article written by Ryan Falkenberg, co-CEO of CLEVVA and published in ITWeb, 31st July 2018 The Internet has fundamentally changed the way knowledge...
Read MoreBy Bongani Sithole on 24 July, 2018 As with key emerging technology trends such as Big Data and Internet of Things (IoT), Artificial Intelligence (AI) has been hailed as nothing short of revolutionary for businesses, governme...
Read MoreBy Kgaolgelo Letsebe, ITWeb 20th July 2018 Contact centres must start reshaping the role of the agent from a traditional knowledge management service, to a more empathetic, human-facilitated service provider, if they are to successfully navigate the changes brought on by chatb...
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