By Ryan Falkenberg, 26 July 2024 – Originally published by BizCommunity. On 1 September, South Africa’s retirement-savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago. On that day, the two-pot retirement system...
Read MoreBy Ryan Falkenberg, 02 August 2023 – Originally published by IT Online. In any contact centre, there are some calls (both inbound and outbound) that essentially boil down to saying the same thing over and over again. These repetitive conversations cover everything from human resources functions...
Read MoreBy Ryan Falkenberg, 25 August 2023 – Originally published by IT Online. “Hey Steve, it’s Thandi from Sales again. I wanted to follow up on that order I sent through last week. How close are we to fulfilling it? The client’s starting to ask questions again.”...
Read MoreBy Ryan Falkenberg, 27 April 2023 – Originally published by Channelwise. South Africa’s economy is taking a downward turn, with real GDP growth projected to decelerate sharply to 0.1% amid a global slowdown in business. Local entrepreneurs are keeping an eye on many...
Read MoreBy Ryan Falkenberg, 13 January 2023 – Originally published by Retail Brief Africa Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being...
Read MorePublished in SME Tech Guru, 15th July 2020 By Ryan Falkenberg Across the world, companies are realising the benefits of automating processes. Done properly, it can improve productivity, reduce costs, and free up staff to provide the best possible experience to customers. But in order to max...
Read MoreBy Ryan Falkenberg, co-CEO of CLEVVA Published in IT-Online, 25 February 2020 Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. IPA consists of a number of digital workers that toget...
Read MorePublished in TalkIoT, 17th January 2020 By Ryan Falkenberg Automation, traditionally linked with fears of job losses, looks set to make life easier for humans across the globe in 2020. From freeing up workers inside organisations to providing excellent customer experiences, the robots are here...
Read MorePublished by Business Report, 16 August 2019 By Ryan Falkenberg Mention automation in any conversation these days and the first thing that springs to mind is job losses. In much the same way that AI is inextricably associated with the rise of the machines and the fall of humans, so automati...
Read MorePublished by BizCommunity, 22 July 2019 By Ryan Falkenberg, co-CEO of CLEVVA A few years ago, 'omnichannel' dominated every customer experience (CX) discussion. What it meant for most companies was 'digital'. They already offered contact centre (voice) and face-to-face engagement channels - w...
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