Originally published on IT-Online on 15 August 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots are, to be blunt, everywhere. It feels as if you can hardly visit a website these days without a bot asking how they can help you. It’s not jus...
Read MoreAs expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...
Read MoreOriginally published on IT-Online on 18 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreOriginally published on IT-Online on 06 July 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. Technologically, many businesses...
Read MoreOriginally published on SME Tech Guru on 14 June 2022 By Hanleigh In today’s connected business environment, it’s not just the customer who is king, it’s the customer experience. As a ...
Read MoreOriginally published on BizCommunity on 05 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots as we know them are evolving. The generic bot found on many websites isn't fit for many of the purposes it's been deployed for. But now, chatbots are specialising to better me...
Read MoreOriginally published on SMETechGuru on 14 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Digital customer service channels have evolved rapidly over the past two years, prompted by work from home and lockdown requirements. Part of this evolution has...
Read MoreOriginally published on Retailing Africa on 22 March 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Chatbots were coming to save the day in customer service. They promised automation, a better experience, and a way for businesses to learn from their bots’ engagements with their...
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