As expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...

Originally published on IT-Online on 03 June 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying “Thank...