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Voice

Want To Try Automating With Voice Bots? Identify The Low-Hanging Fruit First

By Ryan Falkenberg, 26 September 2024 – Originally published by TechFinancials. Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temp...

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Chatbots

Talking to chatbots sucks – but it doesn’t have to

By Ryan Falkenberg, 24 January 2024 – Originally published by IT-Online. Most chatbots suck. For years, industry mavens promised that they would fundamentally transform customer service, writes By Ryan Falkenberg, co-CEO of Clevva. Unlike human agents, the thinking went, chatbots ar...

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AI and compliance AI for business AI for people Automation BPO Chatbots ChatGPT Contact Centres Customer Service Digital self service Digital workers Email Financial Services Gen AI Knowledge 2.0 Language Learning Performance Support Service Bots Virtual Agents Voice

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