By Ryan Falkenberg, 12 March 2025 – Originally published by IT Web. As organisations grow, the pressure to maintain the service levels that led to their growth increases. Delivering effective customer service at scale requires specialist skills – skills that are not...
Read MoreBy Ryan Falkenberg, 28 September 2022 - Originally published by Retail Brief Africa Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pick up, the...
Read MoreAs expected, digital disruption is picking up speed, transforming the way we buy products, access public services and get customer service from organisations. We are becoming more comfortable self-serving for things, ranging from paying our tax via e-filing to ordering our groceries, and as digital...
Read MoreOriginally published on IT-Online on 29 April 2022 By Ryan Falkenberg, Co-CEO of CLEVVA Pty. Ltd. South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering war...
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