Banking Debit Order (2m40s)

Explore how a Virtual Agent handles a debit order with customer. The customer receives an automated message from the Virtual Agent, notifying them of a debit order request. Following authentication, the Virtual Agent provides the customer with relevant information regarding the debit order request, ensuring adherence to the bank’s procedural guidelines.

Motor Insurance Claim (4m28s)

Explore how a Virtual Agent engages with an insurance claim customer via WhatsApp, who has been involved in a motor vehicle accident. The Virtual Agent assists the customer with arranging a loan vehicle and addresses any questions they may have throughout the process.

Healthcare Referral To Treatment RTT (1m51s)

Explore how a Virtual Agent engages with a healthcare customer, aiding them in scheduling an appointment with a specialist and offering assistance by addressing any questions they may have throughout the process.

Agent Assist (3m59s)

Experience the seamless support offered by a virtual agent in guiding an agent through the process of interacting with a customer who received an automatic call after a purchase.

Life Insurance Claim (3m01s)

Explore the seamless support provided by a virtual agent in assisting a life insurance customer with the handling of their medical claim, ensuring a smooth and efficient process.

Retail Customer Service (2m23s)

Explore how a virtual agent adeptly assists a retail customer with a delivery complaint and facilitates a smooth experience in replacing an incompatible printer.    

Renewals and Upgrades (6m35s)

Discover the efficiency of a virtual agent engaging in a conversation with a telecom customer eligible for a contract upgrade, guiding them through the process seamlessly and effectively.

Life Insurance Lead Qualification (5m08s)

Experience a virtual agent efficiently processing a lead from a customer who clicked on a life insurance digital ad. The qualified lead is seamlessly shared with an agent for prompt follow-up through a phone call.

Suspected Fraudulent Transaction (5m16s)

Explore a virtual agent efficiently resolving a banking customer’s query about a suspected fraudulent transaction on their account – ensuring swift and accurate resolution.

Healthcare Triage (3m40s)

Discover the conversational expertise of a virtual agent guiding a healthcare customer through effective triage discussions to address and prioritize their health-related concerns.