Travel-Related Query via Email(3m12s)

  • Travel
  • Video

Explore how a Virtual Agent resolves a travel-related query via email. The customer contacts the airline’s help desk with a query regarding lounge access during a layover. The application of these key business rules ensures that each response is contextually relevant and effective. The Virtual Agent can access information from third-party systems and apply rules for determining next actions, enhancing its overall efficiency and accuracy.