Registration of A New Birth (4m51s)

Explore how a Virtual Agent efficiently resolves resident queries for a local council via voice and WhatsApp. A resident requires assistance to register the birth of their child. The conversation begins through voice, and the resident opts to continue via WhatsApp. Each interaction is hyper-personalized based on data available within the operating systems.

Pension-Related Query via Voice (5m31s)

Explore how a Virtual Agent resolves a pension-related query via voice. A customer is frustrated due to a lack of feedback on their two-pot pension claim. The Virtual Agent responds to the customer’s frustration with empathy and understanding, guides the conversation through the prescribed process, and handles additional requests made during the interaction.

Agent Assist (3m59s)

Experience the seamless support offered by a virtual agent in guiding an agent through the process of interacting with a customer who received an automatic call after a purchase.

Life Insurance Claim (3m01s)

Explore the seamless support provided by a virtual agent in assisting a life insurance customer with the handling of their medical claim, ensuring a smooth and efficient process.

Retail Customer Service (2m23s)

Explore how a virtual agent adeptly assists a retail customer with a delivery complaint and facilitates a smooth experience in replacing an incompatible printer.    

Renewals and Upgrades (6m35s)

Discover the efficiency of a virtual agent engaging in a conversation with a telecom customer eligible for a contract upgrade, guiding them through the process seamlessly and effectively.

Life Insurance Lead Qualification (5m08s)

Experience a virtual agent efficiently processing a lead from a customer who clicked on a life insurance digital ad. The qualified lead is seamlessly shared with an agent for prompt follow-up through a phone call.

Suspected Fraudulent Transaction (5m16s)

Explore a virtual agent efficiently resolving a banking customer’s query about a suspected fraudulent transaction on their account – ensuring swift and accurate resolution.

Healthcare Triage (3m40s)

Discover the conversational expertise of a virtual agent guiding a healthcare customer through effective triage discussions to address and prioritize their health-related concerns.

Travel Complaint (4m04s)

Experience the conversational prowess of a virtual agent helping an unhappy hotel customer to self resolve a booking complaint.