Travel-Related Query via Email(3m12s)

Explore how a Virtual Agent resolves a travel-related query via email. The customer contacts the airline’s help desk with a query regarding lounge access during a layover. The application of these key business rules ensures that each response is contextually relevant and effective. The Virtual Agent can access information from third-party systems and apply rules […]

Travel Complaint (4m04s)

Experience the conversational prowess of a virtual agent helping an unhappy hotel customer to self resolve a booking complaint.