Pension-Related Query via Voice (5m31s)

Explore how a Virtual Agent resolves a pension-related query via voice. A customer is frustrated due to a lack of feedback on their two-pot pension claim. The Virtual Agent responds to the customer’s frustration with empathy and understanding, guides the conversation through the prescribed process, and handles additional requests made during the interaction.

Banking Debit Order Query (2m40s)

Explore how a Virtual Agent handles a debit order with customer. The customer receives an automated message from the Virtual Agent, notifying them of a debit order request. Following authentication, the Virtual Agent provides the customer with relevant information regarding the debit order request, ensuring adherence to the bank’s procedural guidelines.

Motor Insurance Claim (4m28s)

Explore how a Virtual Agent engages with an insurance claim customer via WhatsApp, who has been involved in a motor vehicle accident. The Virtual Agent assists the customer with arranging a loan vehicle and addresses any questions they may have throughout the process.

Agent Assist (3m59s)

Experience the seamless support offered by a virtual agent in guiding an agent through the process of interacting with a customer who received an automatic call after a purchase.

Life Insurance Claim (3m01s)

Explore the seamless support provided by a virtual agent in assisting a life insurance customer with the handling of their medical claim, ensuring a smooth and efficient process.

Life Insurance Lead Qualification (5m08s)

Experience a virtual agent efficiently processing a lead from a customer who clicked on a life insurance digital ad. The qualified lead is seamlessly shared with an agent for prompt follow-up through a phone call.

Suspected Fraudulent Transaction (5m16s)

Explore a virtual agent efficiently resolving a banking customer’s query about a suspected fraudulent transaction on their account – ensuring swift and accurate resolution.