Explore how a Virtual Agent efficiently resolves resident queries for a local council via voice and WhatsApp. A resident requires assistance to register the birth of their child. The conversation begins through voice, and the resident opts to continue via WhatsApp. Each interaction is hyper-personalized based on data available within the operating systems.

Explore how a Virtual Agent handles a debit order with customer. The customer receives an automated message from the Virtual Agent, notifying them of a debit order request. Following authentication, the Virtual Agent provides the customer with relevant information regarding the debit order request, ensuring adherence to the bank’s procedural guidelines.