Boost your CX capacity with a CLEVVA Virtual Agent

As we understand more about conversational automation, we realize why high volumes of sales, service and support conversations can’t be handled by chatbots or digital assistants, without relying on humans in the loop. Their decision tree logic prevents them from adjusting to the many changes in direction a customer, employee or supplier makes. They change their mind, ask unexpected questions, shift their sentiment. Its impossible to predict, and so we rely on live agents to take over.

Virtual Agents, powered by CLEVVA, are different. They are capable of automating expert-level conversations that shape to customer but stay firmly on your prescribed guardrails. They won’t break a rule or say the wrong thing. Instead you can trust them to navigate every engagement at the level of your human experts.

Boosted with Generative AI capabilities yet capable of controlling every engagement in a consistent, compliant and hyper-personalized way, CLEVVA Virtual Agents set a new global benchmark for autonomous agents within regulated industries. If you have a Digital First strategy, you need a CLEVVA Virtual Agent.

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A Virtual Agent is not a chatbot. It is a digital expert

Virtual Agent (VA) Chatbot
The role they perform Digital Expert Digital Assistant
The technology that powers them Conversational Process Automation Conversational Al
The work they can do Clarify, Analyse, and Resolve Queries Answer Questions
The process logic they support Simple to Complex Simple
Their resolution success High (Low Agent Handoff) Low (High Agent Handoff)
How they follow processes Multi-Dimensional Logic Objects Coded Decision Trees
The effort to keep them compliant Low High
The experience they offer Dynamic, Bi-Directional Menu-Driven

 

Chatbots answer questions. Virtual agents have conversations.

 

See Video

They can be trusted to say and do the right things, with detailed records to prove it

  • Consistent
  • Compliant
  • Hyper-Personalised

To build, deploy and manage our Virtual Agents, we use our own low-code, enterprise grade Conversational Process Automation platform

See More on The Platform See More on CPA Logic

Have a Virtual Agent automate your conversations in no time

  • 1Proof of Capability

    2-3 Weeks

  • 2Proof of Performance

    3-6 months

  • 3Proof of Value

    6-12 months

The cost of a Virtual Agent depends on the work it must perform. This impacts the upfront training (build) and deployment effort, and the volume of conversations it automates across channels.

Click Here for a Cost Assesment