To create a conscious, mindful society, we need to liberate people from mindless repetition. We need to hand this role across to digital teams so that people can be offered the mental space to reflect more, dream more and think more.
We build technology-powered solutions that remove robotic-type work from people. Our Virtual Agents resolve more rule-bound queries so that human agents can focus their efforts on having richer, more meaningful customer connections.
Our days and nights are dedicated to improving ways to extract logic from the brains of experts, finding simpler ways to capture this logic into contextually adaptive Virtual Agents, and developing easier ways to deploy these CX experts into diverse technology landscapes so they can do more work at less cost.
At CLEVVA, we all commit to live by the same value system. In this system, each value is inter-connected. We consider our values to be our exclusive behavioural guide and rule book. Membership to our team and company is reserved for those who not only delight us by their company, but also inspire us through their value-based behaviour.
This team ensures that every customer experiences our values and our Virtual Agent exceeds their expectations.
This team expands our loyal client base, and ensures more Virtual Agents add more value to more customers and staff.
This team specialises in designing, deploying and managing high-performing Virtual Agents that deliver on our promise.
This team of coding geniuses keeps our technology functionally and technically at the cutting edge of CX automation
This team ensures that working with us, and for us, is made easy. This includes crafting a world-class remote working environment.
Our Virtual Agent perfected
voice and email engagements,
at the level of a human expert
Our Virtual Agent’s brain
was given Gen AI eyes, ears and mouth
Founded by
Ryan Falkenberg,
Dayne Falkenberg
& Mark Pedersen
Released
Version 1.0
Selected by
BPeSA as the
Top Innovation
within the
Contact Centre
Industry
Selected by Endeavor as one of South Africa’s Highest-Potential Entrepreneurial companies
Released V1.0 of our Interface component (API)
Finalist for IBM Smart Cities Global Entrepreneur Award
Selected by Microsoft to form part of the BizSpark programme
Released Version 2.0
Selected by Frost & Sullivan for the South African Enabling Technology Innovation Award with Enterprise Software
Released Dynamic Reporting
Released GPS tracking and photo/attachment upload features
Selected as one of six African software innovations to be showcased by Gartner at their ITxpo
Released Drag & Drop Authoring features
Released SDK for Iframe embedding
Released dynamic forms
Released Front-end API to enable configured digital self service interfaces
Released Advanced CLEVVA Language (ACL)
Released advanced Markdown features
Signed with Deloitte as a solution partner
Signed with Ernst and Young as a solution partner
Enabled integration with third-party NLU interfaces
Signed with BluePrism as a technology partner
Winner of the SS&C
Blue Prism Affiliate Technology
Alliance Partner of the Year – EMEA
Selected by SS&C Blue Prism as one of just nine global focus alliance partners
