Engagement and pricing models
Seamless engagement
Simple pricing
Improve your customer experience at a lower cost to serve with our flexible engagement model and performance-driven virtual agent pricing
Our goal is to add meaningful value to your contact centre by training Virtual Agents to automate the conversations that cost your business too much when human agents are forced to have them.
To make it easy for you to experience and finance, we offer a simple engagement and pricing model.
High value engagement model
We follow a three-phase approach to ensure your virtual agent is set up for success:
Confirm the business case
2-4 weeks
We assess your operations to determine the best use cases for a Virtual Agent.
No cost to you – we co-invest in this phase to ensure a strong business case.
Onboard, train, test and certify
1-3 months
We target a specific conversation where the business case is most compelling.
We work with your SMEs to train the Virtual Agent on your specific business rules.
We then test the Virtual Agent against agreed performance metrics (test environment).
Manage and optimise
Ongoing
We deploy your Virtual Agent into production.
We monitor, report, and continuously optimise performance to meet agreed SLAs.
We begin training the next Virtual Agent to automate the next prioritised conversation types.
Our pricing model
We keep pricing simple, transparent, and results-driven:
Phase 1
FREE
We co-invest to assess automation potential in your business
Phase 2
Co-sponsored
We pay for the technology and you pay for the work our team has to do to get your Virtual Agent trained and ready for work.
Phase 3
Pay-for-use
You pay for the conversations our Virtual Agent(s) automate for you, plus the Run team we assign to manage your Virtual Agent for you.
Let’s assess the case for automation in your business
Chat to Valerie to schedule a business case session with our team.
