how it works new

TRACKING & REPORTING

CLEVVA provides detailed reporting via the backend at a session, interaction and event level. This allows you to extract rich Business Intelligence because every decision and action is tracked. Detailed reports and data extracts are available that contain all the important details of the steps, decisions and choices made for each of the interactions. See below for an illustration on how this works:

BY SESSIONS

Detailed session reports as well as multiple session records can be extracted from the backend. This allows you to gain insight at a higher level into what VA’s users are initiating.

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Session Detail Report

A detailed report is automatically generated at the end of each session containing all the decisions, actions and steps.

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Session Data Export

Export the Session Data in a CSV format that can be easily formatted, analysed and converted into Pivot Charts.

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Session Charts

Session Data can easily be converted into Pivot Charts.

BY INTERACTION

A session may have many interactions run against it until the session is completed. Therefore, an interaction record is created each time a VA is initiated along with a new session or against an existing session.

Interaction records can be extracted from the backend which allows you to analyse the data and generate rich reports.

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Interaction Data Export

Export the Interaction Data in a CSV format that can be easily formatted, analysed and converted into Pivot Charts.

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Interaction Charts

Interaction Data can easily be converted into Pivot Charts.