HTML Sitemap for Clevva
Pages
- HTML Sitemap for Clevva (19 May, 2025)
- Fail-safe, multi-skilled AI intelligent agents (14 April, 2025)
- Improve your customer experience at a lower cost to serve with our flexible engagement model and performance-driven virtual agent pricing (3 April, 2025)
- Webinar Videos (2 April, 2023)
- Contact (9 December, 2022)
- What we handle for you (22 May, 2022)
- Solving the CX challenge (20 May, 2022)
- AI Agent Examples (24 July, 2020)
- Videos (19 July, 2020)
- Privacy Policy (12 December, 2019)
- News (16 November, 2019)
- Our Purpose: Transforming customer and employee experiences through trusted conversational automation (16 November, 2019)
Case Study
- CLEVVA Virtual Agents partner with service agents to deliver world class customer support (25 July, 2022)
- CLEVVA Virtual Agents offer customers unassisted self-service across multiple digital channels (25 July, 2022)
- A CLEVVA Virtual Agent navigates contact centre agents through complex technical queries (25 July, 2022)
- A CLEVVA Virtual Agent navigates agents through complex technical help queries (25 July, 2022)
- A CLEVVA Virtual Agent navigates human agents through complex service queries (25 July, 2022)
- A CLEVVA Virtual Agent navigates staff through need-based sales conversations (25 July, 2022)
- A CLEVVA Virtual Agent partners with human agents to deliver world class service (25 July, 2022)
- A CLEVVA Virtual Agent navigates commercial banking staff through need-based sales (25 July, 2022)
News
- The case for Conversational AI Agents in contact centres (10 June, 2025)
- IT and Digital Cluster Report (4 June, 2025)
- Thurrock Council launches AI assistant for council tax enquiries (31 March, 2025)
- How digital BPOs can unlock AI-driven efficiency (13 March, 2025)
- What role can AI agents play in technical support? (5 February, 2025)
- ‘Agentic Age’ transforms customer support (30 January, 2025)
- AI looms large over WEF in Davos (30 January, 2025)
- The future of AI in 2025 (16 January, 2025)
- Top 10: AI Companies in MEA (16 January, 2025)
- Look out for these trends in 2025 (12 December, 2024)
- Can Virtual Agents Play An Effective Role In Outbound Sales? (11 December, 2024)
- Could virtual agents make dealing with government departments a pleasure? (27 November, 2024)
- How to reap the rewards of Black Friday while avoiding customer service pitfalls (23 October, 2024)
- Building customer loyalty in the e-commerce age (2 October, 2024)
- Want To Try Automating With Voice Bots? Identify The Low-Hanging Fruit First (2 October, 2024)
- Can tourism leverage tech to enhance global competitiveness? (18 September, 2024)
- Virtual agents can help nail hyper-personalisation (28 August, 2024)
- Could intelligent automation smooth the transition to SA’s two-pot retirement system? (21 August, 2024)
- Can AI help change how businesses view customer service emails? (29 July, 2024)
- Voice-powered AI fast becoming an indispensable business tool (26 June, 2024)
- Generative AI expands customer experience space (6 June, 2024)
- A clever way to improve service delivery (6 June, 2024)
- Contact centres must embrace generative AI or risk being left behind (16 May, 2024)
- How AI And IoT Are Powering Disruption In Some Of South Africa’s Key Industries (4 April, 2024)
- How AI-Powered Virtual Agents Can Bolster SA’s BPO Sector (4 April, 2024)
- Could AI change how contact centres approach multilingual support? (27 February, 2024)
- SA tech firms could benefit from the Middle East’s AI drive (31 January, 2024)
- Talking to chatbots sucks – but it doesn’t have to (25 January, 2024)
- Did your call centre break down this Black Friday? (13 December, 2023)
- From macro-economic geopolitical trends to more nuanced AI: what businesses can expect in 2024 (13 December, 2023)
- Local GenAI-boosted virtual agents have human-like conversations (7 December, 2023)
- Clevva's virtual agents get GenAI boost (7 December, 2023)
- How can banks turn stressful Black Fridays into a customer service win? (22 November, 2023)
- Virtual agents could tell you a thing or two about your business (8 November, 2023)
- Is your business taking the wrong approach to urgent customer conversations? (25 October, 2023)
- Virtual agents could free BPOs to cash in on local EQ (12 October, 2023)
- How virtual agents are being used across the globe – and why businesses should care (12 October, 2023)
- Could Automating Debt Conversations Help Businesses Bolster Their Bottom Lines? (5 October, 2023)
- Repetitive conversations don’t have to be expensive (6 September, 2023)
- Prevent conversations sucking up time and productivity (6 September, 2023)
- Humans outperform Digital Agents, but Digital has its place (31 August, 2023)
- What Solutions Are There For Contact Centres Left In The Dark By Load Shedding? (31 August, 2023)
- How to get happier customers and contact centre workers (19 July, 2023)
- Could virtual agents have helped to prevent Bester saga? (13 June, 2023)
- What if you could speak to an AI you actually like? (2 June, 2023)
- Cash flow hacks to keep business steady (8 May, 2023)
- Virtual agents help contact centres deal with unreachable customers (8 May, 2023)
- Will ChatGPT kill the customer service agent? (8 May, 2023)
- ChatGPT’s threat to customer service jobs (9 March, 2023)
- How virtual agents can help digital marketers up their conversion rates (9 March, 2023)
- Is Automation Making Contact Centre Agents Redundant? (6 February, 2023)
- When Customers Need A Digital Advisor, Not A Digital Assistant (23 January, 2023)
- Black Friday shows the power of digital sales. (23 January, 2023)
- Top technologies business owners should invest in, in 2023 (23 January, 2023)
- Virtual agents reduce costs and improve the success of outbound campaigns (19 January, 2023)
- Virtual agents don't just make sense to customers, they make sense to your FD too (and your HR team, bonus) (13 December, 2022)
- Virtual Agents as a Service: Why it may be the ideal model for your business (9 December, 2022)
- Virtual agents can do more than standard chatbots (2 November, 2022)
- Outbound call centres are increasingly adopting virtual agents: it’s about time (31 October, 2022)
- BusinessDay: Had any useful chats with a bot lately? (12 October, 2022)
- Why didn’t my chatbot magically learn to be a customer service expert? (26 September, 2022)
- My bank needs to offer me a digital advisor, not a digital assistant (9 September, 2022)
- Why can’t your chatbot just solve my query? (19 August, 2022)
- Business day TV - Virtual agents can be a win for SA’s BPO sector (22 July, 2022)
- Op Ed: How virtual agents are forming an integrated part of the customer service team (22 July, 2022)
- Do you also dislike your bank’s chatbot? Fortunately help is on the way (22 July, 2022)
- Reimagining email customer service (21 June, 2022)
- Meet your new best friend - the service bot (20 June, 2022)
- Virtual agents can be a win for SA’s BPO sector (26 May, 2022)
- Chatbots are evolving - here's what you need to know (22 April, 2022)
- Do you wish you could do more with your WhatsApp channel? With service bots, you can (22 April, 2022)
- AI in real life - How is artificial intelligence evolving in key industries? (22 April, 2022)
- In the fight for excellent customer service, companies need to go digital first (22 April, 2022)
- Chatbots have failed at customer service – where to next? (22 April, 2022)
- Can businesses get their customers out of query resolution hell this year? (28 February, 2022)
- Opinion: Customer self-service is the next great digital divide (28 February, 2022)
- Customer self-service trends to watch out for in 2022 (31 January, 2022)
- Opinion: Mitigating the societal impact of the digital workforce (31 January, 2022)
- 2022 - The Year of the Customer Experience Reboot (12 January, 2022)
- Local company preserves expertise using AI (12 January, 2022)
- Here’s how to take advantage of chat commerce this festive season (8 December, 2021)
- Low-code platforms are making customer service automation viable for SMEs (7 December, 2021)
- Making low-code solutions accessible to SA businesses (6 December, 2021)
- Making chat commerce work (5 November, 2021)
- Is chat commerce the future of customer engagement? (11 October, 2021)
- The chatbot is dead. Long live the chatbot (11 October, 2021)
- Adding expertise to self-service automation (18 August, 2021)
- Why companies struggle with digital self-service (18 August, 2021)
- Your customers don't want to talk to a human, help them help themselves (18 August, 2021)
- Why you need digital expertise with customer service (21 July, 2021)
- Blue Prism's Transform NOW Podcast Feature (8 July, 2021)
- Artificial Intelligence interview with Ryan Falkenberg - Machine Learning Africa (6 July, 2021)
- Intelligent automation offers a major opportunity to SMEs (4 June, 2021)
- CLEVVA Named Winner of Blue Prism Affiliate Technology Alliance Partner of the Year - EMEA (13 May, 2021)
- Why 2021 is the year your workforce will become more digital - and more human (8 April, 2021)
- Digital workers, AI will not lead to job replacement in SA's call centre market (9 March, 2021)
- Tips for choosing front-office process automation (9 March, 2021)
- Stellenbosch-based Clevva goes global after signing UK deal (23 February, 2021)
- Digital workers, AI will not lead to job replacement in SA's call centre market (8 December, 2020)
- How digital experts are filling the customer service gap (10 November, 2020)
- Enabling growth in the digital economy: lessons for and from South Africa [Opinion] (10 November, 2020)
- How to make chatbots work for you (10 November, 2020)
- What we learned building a digital sales expert for a major bank (12 October, 2020)
- Chatbots: Transforming call centre experiences (12 October, 2020)
- Panel discussion: AI for good – for good business (29 September, 2020)
- What we learned building a digital sales expert for a major bank (4 September, 2020)
- Flexibility in finance - How agile banking services are coping with the Covid-19 crisis. (4 September, 2020)
- End-to-end process automation doesn't have to cost the earth (4 September, 2020)
- We've had Robot Workers for years, it's time to focus on their humanity (19 August, 2020)
- Flexibility in finance: How agile banking services are coping with the Covid-19 crisis (19 August, 2020)
- End-to-end process automation doesn’t have to cost you the earth or involve completely replacing your existing technology: here’s how (19 August, 2020)
- How Covid-19 is driving digital transformation (8 July, 2020)
- Four things that will take your chatbot from annoying to a digital expert (8 July, 2020)
- Digital workers may just save us in the most unexpected ways (25 May, 2020)
- Why your business needs intelligent process automation (IPA) (11 March, 2020)
- Opinion: We’ve had robot workers for years – time to focus on their humanity (7 February, 2020)
- AI set to surge in SA (7 February, 2020)
- 4 Automation Trends To Watch Out for in 2020 (17 January, 2020)
- The Future of Work (14 January, 2020)
- 5 digital workers you will be meeting soon (14 January, 2020)
- The rise of the digital worker (14 January, 2020)
- How automation can help people add value (14 January, 2020)
- What CX can learn from the taxi industry (24 July, 2019)
- Bringing superhuman capabilities to business (26 June, 2019)
- How AI can Help, or Hinder, your Customer Experience (10 June, 2019)
- Five reasons your chatbot is driving you nuts (26 April, 2019)
- Building a digital expert to power client self-service (19 March, 2019)
- Emergent disruption (22 February, 2019)
- Digital disruptors (19 February, 2019)
- The AI compliance battle (19 February, 2019)
- Ryan Falkenberg, our co-CEO, being interviewed on 2 articles of the week (radio SAFM) (3 December, 2018)
- Artificial intelligence: the upside of robotics (1 November, 2018)
- Video interview at AI Africa Expo (17 October, 2018)
- How to make your chatbot clever? (9 October, 2018)
- Is South Africa ready for AI? (9 October, 2018)
- South African business prepares for AI-based collaboration (29 August, 2018)
- Why are so few chatbots able to offer me meaningful advice? (29 August, 2018)
- High-Speed Connectivity At The Forefront Of The Retail Tech Evolution (22 August, 2018)
- What's the big (data) idea? (7 August, 2018)
- It's time to rethink our knowledge management approach (31 July, 2018)
- Why South Africa is not ready for an AI-powered future (27 July, 2018)
- Use tech to create super-agents, not replace them (20 July, 2018)
- The bots are coming! (20 July, 2018)
- Making the case for expert logic - here's why artificial intelligence solutions won't transform your company's assisted service capability (20 July, 2018)
- It’s time to move AI out of innovation labs and into business (16 April, 2018)
- Why AI isn’t taking over the business world just yet (6 April, 2018)
- Solving the SME scaling challenge (19 March, 2018)
- Transitioning from the existing reality to artificial intelligence (15 March, 2018)
- AI isn’t taking over the business world just yet - here’s why (12 March, 2018)
- On the job training with AI (14 February, 2018)
- WATCH: What is AI and how is SA getting involved (26 October, 2017)
- It’s time for an AI-based learning revolution (18 October, 2017)
- The very concepts of work as we know it, are shaking (7 September, 2017)
- Here are 4 South African AI Startups to Keep an Eye On (7 September, 2017)
- Radical educational transformation means a shift from learning to doing (28 August, 2017)
- The link between AI, risk management and customer service (14 August, 2017)
- Decision Navigators help humans (21 July, 2017)
- The machines are here (14 July, 2017)
- Meet Clevva, the company that thinks AI can save workers from redundancy (5 July, 2017)
- 6 South African and UAE startups working on AI in the workplace (26 May, 2017)
- 6 artificial intelligence startups in Africa to look out for (24 April, 2017)
- SA needs to prepare as rise of the machines will result in fall in jobs (7 April, 2017)
- Making Sense of the Intelligence Landscape (1 February, 2017)
- Cape firm uses artificial intelligence to empower employees (24 January, 2017)
- AI will transform the call centre (9 December, 2016)
- Artificial force for good (23 November, 2016)
- Build bots to save jobs, not replace them (18 November, 2016)
- Unskilled uncertainty (15 November, 2016)
- Tapping virtual intelligence Using AI to make a dent in the skills crisis (22 September, 2016)
- AI is open for business (21 September, 2016)
- South Africa’s CLEVVA is making AI-powered virtual advisors a thing (23 August, 2016)
- SA artificial intelligence firms eyes world stage (21 August, 2016)
- AI is in your hands (18 July, 2016)
- Boxing CLEVVA (18 March, 2015)
- Entrepreneur: AI start-up Clevva's Ryan Falkenberg (18 March, 2015)
- System increases efficacy of call centre operations (3 May, 2013)
- Just Ask Denver. The CLEVVA option! (1 April, 2013)
- A Clevva way of training (11 January, 2013)
- An answer to the skills shortage crisis in SA (23 October, 2012)
- Train anyone to do anything: a conversation with Endeavor Entrepreneur Ryan Falkenberg about how to make everyone "Clevva" (2 July, 2012)
Digital Worker Stories
- The story of a Telecom’s Virtual Agent (18 July, 2020)
- The story of a Bank’s Virtual Agent (18 July, 2020)
Webinars
- Webinar Q&A - Is There a Target for How Many Calls Aimee Will Eventually Handle (1m40s) (16 July, 2025)
- Webinar Q&A - What is Next for Thurrock on Their Automation Journey (1m50s) (16 July, 2025)
- Webinar - OAS Overview - Customer Journeys Completed to Date (17s) (16 July, 2025)
- Webinar Q&A - OAS on the Standout Success of the Thurrock Project (1m12s) (16 July, 2025)
- Webinar Q&A - Aimee’s Impact - Measurable Success at Thurrock (3m26s) (16 July, 2025)
- Webinar - Live Demo Aimee in Action at Thurrock Council (1m34s) (16 July, 2025)
- Webinar - Live Walkthrough of Aimee by Mark Pedersen (2m56s) (16 July, 2025)
- Webinar Q&A - How Do Virtual Agents Support an Automated Customer Journey (3m32s) (16 July, 2025)
- Webinar Q&A - OAS Walkthrough- Automation Solution Designed for Thurrock (4m52s) (16 July, 2025)
- Webinar Q&A - Choosing OAS and CLEVVA - What Made the Experience Exceptional (3m11s) (16 July, 2025)
- Webinar Q&A - The Approach Taken to Solve Key Customer Service Challenges (2m23s) (16 July, 2025)
- Webinar Q&A - Why Choose Automation with Virtual Agents to Solve Service Challenges (2m20s) (16 July, 2025)
- Webinar Q&A - Why Change Was Needed - Thurrock’s Pre Solution Challenges (3m10s) (16 July, 2025)
- ETV The Morning Show - Dynamic collaboration between CLEVVA Virtual Agents and Contact Center agents (6 July, 2023)
- About CLEVVA. What is next for CLEVVA? (5 April, 2023)
- About CLEVVA. What motivated you to start a Virtual Agent business? (5 April, 2023)
- About Virtual Agents. How do you build and adopt one into the business? (5 April, 2023)
- About Virtual Agents. What work do they do and what is their impact? (5 April, 2023)
- About Virtual Agents. Why is it so hard to build a Gen 3 Virtual Agent? (5 April, 2023)
- CLEVVA Recognition. What is special about CLEVVA? (5 April, 2023)
- Webinar: CLEVVA - The rise of Gen 3 Virtual Agents (5 April, 2023)
- Webinar: How Gen 3 virtual agents are transforming customer service within banks (5 April, 2023)
- Webinar: How Gen 3 Virtual Agents are transforming self-service in Telcos (5 April, 2023)
- Webinar: How Gen 3 Virtual Agents are transforming customer service within utilities (5 April, 2023)
- BPESA Digital Insights Webinar (2 April, 2023)
- Intelligent Self-Service (3 September, 2021)
- Artificial Intelligence Meets Project Management - CLEVVA Webinars (17 September, 2020)
- The Rise of Digital Service Experts - AI Africa Expo (4 September, 2020)
- Artificial Intelligence interview Ryan Falkenberg (CLEVVA) (20 August, 2020)
Virtual Agent Examples
- Resolving Unsecured Credit Card Debt(4m26s) (29 May, 2025)
- Seamless Returns and Refunds(7m24s) (21 February, 2025)
- Telco Account and Billing Query(5m58s) (3 February, 2025)
- Resolving a Council Tax Query(4m37s) (3 February, 2025)
- Resolving a Local Council Query(4m51s) (30 May, 2024)
- Handling a Pension Query(5m30s) (30 May, 2024)
- Handling a Travel Related Query(3m12s) (15 May, 2024)
- Resolving a Debit Order Query(2m40s) (7 May, 2024)
- Seamless Insurance Claim Assistance(4m28s) (21 February, 2024)
- Healthcare Referral & Treatment Scheduling(1m51s) (5 February, 2024)
- Intelligent Agent Assist(3m03s) (12 January, 2024)
- Handling Life Insurance Claims(3m01s) (12 January, 2024)
- Resolving a Retail Delivery Complaint(2m23s) (12 January, 2024)
- Streamlined Healthcare Triage(3m40s) (12 January, 2024)