News

• The case for Conversational AI Agents in contact centres (10 June, 2025)
• IT and Digital Cluster Report (4 June, 2025)
• Thurrock Council launches AI assistant for council tax enquiries (31 March, 2025)
• How digital BPOs can unlock AI-driven efficiency (13 March, 2025)
• What role can AI agents play in technical support? (5 February, 2025)
• ‘Agentic Age’ transforms customer support (30 January, 2025)
• AI looms large over WEF in Davos (30 January, 2025)
• The future of AI in 2025 (16 January, 2025)
• Top 10: AI Companies in MEA (16 January, 2025)
• Look out for these trends in 2025 (12 December, 2024)
• Can Virtual Agents Play An Effective Role In Outbound Sales? (11 December, 2024)
• Could virtual agents make dealing with government departments a pleasure? (27 November, 2024)
• How to reap the rewards of Black Friday while avoiding customer service pitfalls (23 October, 2024)
• Building customer loyalty in the e-commerce age (2 October, 2024)
• Want To Try Automating With Voice Bots? Identify The Low-Hanging Fruit First (2 October, 2024)
• Can tourism leverage tech to enhance global competitiveness? (18 September, 2024)
• Virtual agents can help nail hyper-personalisation (28 August, 2024)
• Could intelligent automation smooth the transition to SA’s two-pot retirement system? (21 August, 2024)
• Can AI help change how businesses view customer service emails? (29 July, 2024)
• Voice-powered AI fast becoming an indispensable business tool (26 June, 2024)
• Generative AI expands customer experience space (6 June, 2024)
• A clever way to improve service delivery (6 June, 2024)
• Contact centres must embrace generative AI or risk being left behind (16 May, 2024)
• How AI And IoT Are Powering Disruption In Some Of South Africa’s Key Industries (4 April, 2024)
• How AI-Powered Virtual Agents Can Bolster SA’s BPO Sector (4 April, 2024)
• Could AI change how contact centres approach multilingual support? (27 February, 2024)
• SA tech firms could benefit from the Middle East’s AI drive (31 January, 2024)
• Talking to chatbots sucks – but it doesn’t have to (25 January, 2024)
• Did your call centre break down this Black Friday? (13 December, 2023)
• From macro-economic geopolitical trends to more nuanced AI: what businesses can expect in 2024 (13 December, 2023)
• Local GenAI-boosted virtual agents have human-like conversations (7 December, 2023)
• Clevva's virtual agents get GenAI boost (7 December, 2023)
• How can banks turn stressful Black Fridays into a customer service win? (22 November, 2023)
• Virtual agents could tell you a thing or two about your business (8 November, 2023)
• Is your business taking the wrong approach to urgent customer conversations? (25 October, 2023)
• Virtual agents could free BPOs to cash in on local EQ (12 October, 2023)
• How virtual agents are being used across the globe – and why businesses should care (12 October, 2023)
• Could Automating Debt Conversations Help Businesses Bolster Their Bottom Lines? (5 October, 2023)
• Repetitive conversations don’t have to be expensive (6 September, 2023)
• Prevent conversations sucking up time and productivity (6 September, 2023)
• Humans outperform Digital Agents, but Digital has its place (31 August, 2023)
• What Solutions Are There For Contact Centres Left In The Dark By Load Shedding? (31 August, 2023)
• How to get happier customers and contact centre workers (19 July, 2023)
• Could virtual agents have helped to prevent Bester saga? (13 June, 2023)
• What if you could speak to an AI you actually like? (2 June, 2023)
• Cash flow hacks to keep business steady (8 May, 2023)
• Virtual agents help contact centres deal with unreachable customers (8 May, 2023)
• Will ChatGPT kill the customer service agent? (8 May, 2023)
• ChatGPT’s threat to customer service jobs (9 March, 2023)
• How virtual agents can help digital marketers up their conversion rates (9 March, 2023)
• Is Automation Making Contact Centre Agents Redundant? (6 February, 2023)
• When Customers Need A Digital Advisor, Not A Digital Assistant (23 January, 2023)
• Black Friday shows the power of digital sales. (23 January, 2023)
• Top technologies business owners should invest in, in 2023 (23 January, 2023)
• Virtual agents reduce costs and improve the success of outbound campaigns (19 January, 2023)
• Virtual agents don't just make sense to customers, they make sense to your FD too (and your HR team, bonus) (13 December, 2022)
• Virtual Agents as a Service: Why it may be the ideal model for your business (9 December, 2022)
• Virtual agents can do more than standard chatbots (2 November, 2022)
• Outbound call centres are increasingly adopting virtual agents: it’s about time (31 October, 2022)
• BusinessDay: Had any useful chats with a bot lately? (12 October, 2022)
• Why didn’t my chatbot magically learn to be a customer service expert? (26 September, 2022)
• My bank needs to offer me a digital advisor, not a digital assistant (9 September, 2022)
• Why can’t your chatbot just solve my query? (19 August, 2022)
• Business day TV - Virtual agents can be a win for SA’s BPO sector (22 July, 2022)
• Op Ed: How virtual agents are forming an integrated part of the customer service team (22 July, 2022)
• Do you also dislike your bank’s chatbot? Fortunately help is on the way (22 July, 2022)
• Reimagining email customer service (21 June, 2022)
• Meet your new best friend - the service bot (20 June, 2022)
• Virtual agents can be a win for SA’s BPO sector (26 May, 2022)
• Chatbots are evolving - here's what you need to know (22 April, 2022)
• Do you wish you could do more with your WhatsApp channel? With service bots, you can (22 April, 2022)
• AI in real life - How is artificial intelligence evolving in key industries? (22 April, 2022)
• In the fight for excellent customer service, companies need to go digital first (22 April, 2022)
• Chatbots have failed at customer service – where to next? (22 April, 2022)
• Can businesses get their customers out of query resolution hell this year? (28 February, 2022)
• Opinion: Customer self-service is the next great digital divide (28 February, 2022)
• Customer self-service trends to watch out for in 2022 (31 January, 2022)
• Opinion: Mitigating the societal impact of the digital workforce  (31 January, 2022)
• 2022 - The Year of the Customer Experience Reboot (12 January, 2022)
• Local company preserves expertise using AI (12 January, 2022)
• Here’s how to take advantage of chat commerce this festive season (8 December, 2021)
• Low-code platforms are making customer service automation viable for SMEs (7 December, 2021)
• Making low-code solutions accessible to SA businesses (6 December, 2021)
• Making chat commerce work (5 November, 2021)
• Is chat commerce the future of customer engagement? (11 October, 2021)
• The chatbot is dead. Long live the chatbot (11 October, 2021)
• Adding expertise to self-service automation (18 August, 2021)
• Why companies struggle with digital self-service (18 August, 2021)
• Your customers don't want to talk to a human, help them help themselves (18 August, 2021)
• Why you need digital expertise with customer service (21 July, 2021)
• Blue Prism's Transform NOW Podcast Feature (8 July, 2021)
• Artificial Intelligence interview with Ryan Falkenberg - Machine Learning Africa (6 July, 2021)
• Intelligent automation offers a major opportunity to SMEs (4 June, 2021)
• CLEVVA Named Winner of Blue Prism Affiliate Technology Alliance Partner of the Year - EMEA (13 May, 2021)
• Why 2021 is the year your workforce will become more digital - and more human (8 April, 2021)
• Digital workers, AI will not lead to job replacement in SA's call centre market (9 March, 2021)
• Tips for choosing front-office process automation (9 March, 2021)
• Stellenbosch-based Clevva goes global after signing UK deal (23 February, 2021)
• Digital workers, AI will not lead to job replacement in SA's call centre market (8 December, 2020)
• How digital experts are filling the customer service gap (10 November, 2020)
• Enabling growth in the digital economy: lessons for and from South Africa [Opinion] (10 November, 2020)
• How to make chatbots work for you (10 November, 2020)
• What we learned building a digital sales expert for a major bank (12 October, 2020)
• Chatbots: Transforming call centre experiences (12 October, 2020)
• Panel discussion: AI for good – for good business (29 September, 2020)
• What we learned building a digital sales expert for a major bank (4 September, 2020)
• Flexibility in finance - How agile banking services are coping with the Covid-19 crisis. (4 September, 2020)
• End-to-end process automation doesn't have to cost the earth (4 September, 2020)
• We've had Robot Workers for years, it's time to focus on their humanity (19 August, 2020)
• Flexibility in finance: How agile banking services are coping with the Covid-19 crisis (19 August, 2020)
• End-to-end process automation doesn’t have to cost you the earth or involve completely replacing your existing technology: here’s how (19 August, 2020)
• How Covid-19 is driving digital transformation (8 July, 2020)
• Four things that will take your chatbot from annoying to a digital expert (8 July, 2020)
• Digital workers may just save us in the most unexpected ways (25 May, 2020)
• Why your business needs intelligent process automation (IPA) (11 March, 2020)
• Opinion: We’ve had robot workers for years – time to focus on their humanity (7 February, 2020)
• AI set to surge in SA (7 February, 2020)
• 4 Automation Trends To Watch Out for in 2020 (17 January, 2020)
• The Future of Work (14 January, 2020)
• 5 digital workers you will be meeting soon (14 January, 2020)
• The rise of the digital worker (14 January, 2020)
• How automation can help people add value (14 January, 2020)
• What CX can learn from the taxi industry (24 July, 2019)
• Bringing superhuman capabilities to business (26 June, 2019)
• How AI can Help, or Hinder, your Customer Experience (10 June, 2019)
• Five reasons your chatbot is driving you nuts (26 April, 2019)
• Building a digital expert to power client self-service (19 March, 2019)
• Emergent disruption (22 February, 2019)
• Digital disruptors (19 February, 2019)
• The AI compliance battle (19 February, 2019)
• Ryan Falkenberg, our co-CEO, being interviewed on 2 articles of the week (radio SAFM) (3 December, 2018)
• Artificial intelligence: the upside of robotics (1 November, 2018)
• Video interview at AI Africa Expo (17 October, 2018)
• How to make your chatbot clever? (9 October, 2018)
• Is South Africa ready for AI? (9 October, 2018)
• South African business prepares for AI-based collaboration (29 August, 2018)
• Why are so few chatbots able to offer me meaningful advice? (29 August, 2018)
• High-Speed Connectivity At The Forefront Of The Retail Tech Evolution (22 August, 2018)
• What's the big (data) idea? (7 August, 2018)
• It's time to rethink our knowledge management approach (31 July, 2018)
• Why South Africa is not ready for an AI-powered future (27 July, 2018)
• Use tech to create super-agents, not replace them (20 July, 2018)
• The bots are coming! (20 July, 2018)
• Making the case for expert logic - here's why artificial intelligence solutions won't transform your company's assisted service capability (20 July, 2018)
• It’s time to move AI out of innovation labs and into business (16 April, 2018)
• Why AI isn’t taking over the business world just yet (6 April, 2018)
• Solving the SME scaling challenge (19 March, 2018)
• Transitioning from the existing reality to artificial intelligence (15 March, 2018)
• AI isn’t taking over the business world just yet - here’s why (12 March, 2018)
• On the job training with AI (14 February, 2018)
• WATCH: What is AI and how is SA getting involved (26 October, 2017)
• It’s time for an AI-based learning revolution (18 October, 2017)
• The very concepts of work as we know it, are shaking (7 September, 2017)
• Here are 4 South African AI Startups to Keep an Eye On (7 September, 2017)
• Radical educational transformation means a shift from learning to doing (28 August, 2017)
• The link between AI, risk management and customer service (14 August, 2017)
• Decision Navigators help humans (21 July, 2017)
• The machines are here (14 July, 2017)
• Meet Clevva, the company that thinks AI can save workers from redundancy (5 July, 2017)
• 6 South African and UAE startups working on AI in the workplace (26 May, 2017)
• 6 artificial intelligence startups in Africa to look out for (24 April, 2017)
• SA needs to prepare as rise of the machines will result in fall in jobs (7 April, 2017)
• Making Sense of the Intelligence Landscape (1 February, 2017)
• Cape firm uses artificial intelligence to empower employees (24 January, 2017)
• AI will transform the call centre (9 December, 2016)
• Artificial force for good (23 November, 2016)
• Build bots to save jobs, not replace them (18 November, 2016)
• Unskilled uncertainty (15 November, 2016)
• Tapping virtual intelligence Using AI to make a dent in the skills crisis (22 September, 2016)
• AI is open for business (21 September, 2016)
• South Africa’s CLEVVA is making AI-powered virtual advisors a thing (23 August, 2016)
• SA artificial intelligence firms eyes world stage (21 August, 2016)
• AI is in your hands (18 July, 2016)
• Boxing CLEVVA (18 March, 2015)
• Entrepreneur: AI start-up Clevva's Ryan Falkenberg (18 March, 2015)
• System increases efficacy of call centre operations (3 May, 2013)
• Just Ask Denver. The CLEVVA option! (1 April, 2013)
• A Clevva way of training (11 January, 2013)
• An answer to the skills shortage crisis in SA (23 October, 2012)
• Train anyone to do anything: a conversation with Endeavor Entrepreneur Ryan Falkenberg about how to make everyone "Clevva" (2 July, 2012)