6 South African and UAE startups working on AI in the workplace

By Stuart Thomas Artificial Intelligence (AI) is coming for your job. Or maybe it isn’t. Maybe AI will just be a useful tool that’ll make it easier for you to do the work you’re paid to. Either way, there’s no getting around the fact that AI will likely have an impact on your workplace in the […]

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6 artificial intelligence startups in Africa to look out for

By Stephen Timm Digital All Stars is a series of articles which aims to celebrate the best of South African digital. The articles, which will appear on Memeburn and Ventureburn, recognise and celebrate South Africa’s best digital entrepreneurs, business people, advertisers, and media professionals among others. In this piece we take a look at some interesting African startups involved […]

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SA needs to prepare as rise of the machines will result in fall in jobs

By Stephen Timm  Some experts are arguing that not enough is being done to prepare the country for the disruption the fourth industrial revolution will inevitably bring Entrepreneur Ryan Falkenberg should be smiling. His artificial intelligence (AI) platform has helped a local bank to increase sales of financial products 52% and an oil company’s call […]

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Making Sense of the Intelligence Landscape

Although the terms Artificial Intelligence (AI), machine learning and cognitive computing are sometimes used interchangeably, they are different concepts. And when it comes to whole field of AI, it’s worth understanding where big data and data science fits in too. Artificial intelligence Wikipedia tells us that artificial intelligence (AI) is the intelligence exhibited by machines and […]

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Cape firm uses artificial intelligence to empower employees

By Matthew le Cordeur Cape Town – Artificial intelligence – through machine learning and cognitive computing – can make humans more powerful instead of replacing them, according to Clevva co-CEO Ryan Falkenberg. Clevva is an award–winning, enterprise-level software platform that lets you capture your company’s expertise – not just knowledge – and make it available to […]

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AI will transform the call centre

By 2030, a significant proportion of the service element of contact centre operations will be automated, rather than provided by the human agent.This will result from significant advances in artificial intelligence (AI), especially in intelligent queue management, robo-advisory virtual assistants, predictive analytics and cloud based platforms. These are some of the conclusions drawn following the […]

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Learn and earn

By Ryan Falkenberg South African companies need to change their approach to skills development in order to address SA’s skills crisis. Most companies approach skills development by assessing what employees need to know and then developing content to use for training. The problem with the current skills development paradigm, however, is that doing any given job isn’t about […]

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Artificial force for good

By Jon Pienaar In an interview with Bloomberg two years ago, Elon Musk, South African-born Tesla CEO and billionaire founder of SpaceX, likened building artificial intelligence to “summoning the demon”. And globally acclaimed physicist Stephen Hawking has warned that it could “spell the end of the human race”.  But futurist, inventor and computer scientist Ray Kurzweilsays the […]

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Build bots to save jobs, not replace them

By Adam Oxford There’s a lot of angst in the world at the moment. From State Capture to Trump to Brexit, lots of things are making South Africans afraid of the future. And one of the scariest htings that’s happening in the world today is the way in which AIs and bots are replacing human jobs. […]

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Unskilled uncertainty

By Tamsin Oxford n July 2016, Statistics South Africa put the unemployment figures for the first quarter of 2016 on the proverbial table. They were not a pretty sight. Employed people had gone down by 0.2%, which seems small enough as percentages go, but translated into around 15 000 people losing their jobs. Many of these […]

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AI can enhance human skills

By Ryan Falkenberg With the onset of increasingly intelligent systems capable of outperforming humans in many areas, the threat of mass job loss is real. Whenever decisions and actions are guided by known and repeatable formulae, technologies can increasingly outperform people, thereby rendering them redundant. Traditional skill development models continue to be constrained by industrial […]

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Tapping virtual intelligence Using AI to make a dent in the skills crisis

The skills shortage is something that plagues almost every South African business, and on the surface, it shouldn’t be so. We have an abundance of people looking for work, but the issue of skills, and specific skills at that, is something that is holding back the country. While there are some skill sets that require […]

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AI is open for business

By Ryan Falkenberg Thanks to the advent of, among other technologies, cloud computing and big data, humanity now has the capability to gather, process and use vast stores of data. To aid this process, much has been done to improve the search capabilities of engines such as Google to improve the accuracy of keyword searches. This helps people […]

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South Africa’s CLEVVA is making AI-powered virtual advisors a thing

By Hadlee Simons Artificial intelligence is impressing us more everyday, as the technology demonstrates amazing learning capabilities and flexibility. It’s not just the likes of Google, Apple and Microsoft working on AI though, as South African firm CLEVVA has a rather innovative application for the technology. The company, founded in 2011, has crafted virtual advisors, powered by AI and used in sales […]

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SA artificial firms eyes world stage

By Duncan McLeod A Western Cape-based company that specialises in machine learning and artificial intelligence (AI) to help companies’ call centre operations and other parts of their business be more efficient, is now eyeing global expansion. But the aim, says co-CEO Ryan Falkenberg, is not to use AI to replace people but rather to make […]

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AI is in your hands

Posted by IT-Online Artificial intelligence is usually associated with futuristic sci-fi movies and the rise of the machines against humanity. What many people don’t realise is that it’s commonplace today, and something you’ve probably not noticed has become a critical part of your life. The intelligence Facebook uses to make friends suggestions or how Google photos recognises […]

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Boxing CLEVVA

Publisher: FlyMango Magazine South Africa’s ongoing efforts to train its way out of the deepening skills crisis by using formal, traditional training methods won’t achieve much, says Ryan Falkenberg. Ryan Falkenberg is a director at CLEVVA, an innovative technology company that specialises in enabling under-trained and inexperienced staff to perform like experts. ‘We’ve been talking […]

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How to perform like a pro without any training

By Keith van der Linde Ryan Falkenberg knows that most school leavers have little hope of getting formally employed. That’s why he developed CLEVVA, the software system that gives ordinary people the decision-making prowess of experts. What motivated you to start CLEVVA?My whole career has been dedicated to solving the riddle of, “How can someone […]

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Clever way to help sales staff

By Loni Prinsloo Three SA entrepreneurs put their heads together over the past year to develop a solution to assist companies in bridging certain skills gaps while reducing time spent on training. This resulted in a software platform dubbed CLEVVA that allows companies to capture product and technical expertise that can easily be accessed by […]

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System increases efficacy of call centre operations

BY: Ilan Solomons The widening skills and knowledge gap between experienced and inexperienced staff continues to limit call centre performance, hosted software-as-a-service business CLEVVA cofounder Ryan Falkenberg tells Engineering News. “There is a lot a new person needs to know before the person can become an asset to a contact centre and the pressure is always increasing to find cost-effective […]

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Just Ask Denver. The CLEVVA option!

Architects, interior designers and other professionals always have a problem in keeping up to date with new developments in the flooring industry, and in locating the correct information on time, often working under pressure they struggle to get specifications for the projects they are currently working on. Getting expert advice and guidance for your vinyl […]

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A Clevva way of training

By Paul Furber, ITWeb contributor There’s no doubt that the modern workplace is dominated by process more than ever before. Businesses are looking closely at theirs to become more efficient and competitive. One of the problems is that when people become involved, processes break down. And if the process is a long and complex one, the […]

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An answer to the skills shortage crisis in SA

by Peter Enslin, Executive Intervention South Africa’s ongoing efforts to train its way out of the deepening skills crisis by using formal, traditional training methods won’t achieve much, says Ryan Falkenberg, a director at Clevva, a software-as-a-service company that specialises in enabling under-trained and inexperienced staff to perform like experts. Rather, he believes, effort should […]

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Train anyone to do anything: a conversation with Endeavor Entrepreneur Ryan Falkenberg about how to make everyone “Clevva”

By Keith van der Linde Endeavor Entrepreneur Ryan Falkenberg knows that most school leavers have little hope of getting formally employed. That’s why he developed Clevva, the software system that gives ordinary people the decision-making prowess of experts. What motivated you to start Clevva? My whole career has been dedicated to solving the riddle of, “How can someone […]

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