Video interview at AI Africa Expo..

In this video, Ryan Falkenberg, co-CEO of CLEVVA outlines how AI can be used to empower staff with enhanced decision-making capability that, combined with their intrinsic capabilities can make them more valuable. With most investment currently focusing on automating people out of jobs, this is an i...

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How to make your chatbot clever?..

By Ryan Falkenberg, published in Memeburn 3 October 2018 Given the incredible advances in natural language understanding (NLU), one would be forgiven for thinking that this is what artificial intelligence is all about. Try asking Alexa or Siri for an Indian restaurant near you...

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Is South Africa ready for AI?..

Published by Sparks Electrical News, 14th September More and more people are living in smart, connected homes. Devices such as Amazon’s Alexa to control lights, Google’s Nest to learn and anticipate heating preferences, and smart meters to give real-time data about energy usage are becoming m...

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South African business prepares for AI-based..

By Angela Chandy (Dark Fibre Web), published by ITWeb on 29th August 2018 The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 billion people who...

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Why are so few chatbots able to offer me mean..

By Ryan Falkenberg, published in BizTechAfrica 29th August, 2018 Chatbots are the future, no doubt about it.  They allow us to engage with companies digitally, without having to endure that mind-numbing ‘please hold’ music or the heavily accented yet lightly trained contact centre agent who...

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High-Speed Connectivity At The Forefront Of T..

By effectively digitising service intelligence and using it to drive both assisted and self-service channels, CLEVVA allows large retailers to dramatically improve their service levels without having to recruit or train more staff. Published in TechFinancials,  August 20, 2018...

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What’s the big (data) idea?..

Intelligent Process Automation sounds like some fancy, made-up term from a science fiction movie, but it is actually revolutionary. Featured in Brainstorm 3rd August 2018; Written by Natasha Meintjies Intelligent Process Aut...

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It’s time to rethink our knowledge mana..

Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence. Article written by Ryan Falkenberg, co-CEO of CLEVVA and published in ITWeb, 31st July 2018 The Internet has fundamentally changed the way knowledge...

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Use tech to create super-agents, not replace..

By Kgaolgelo Letsebe, ITWeb 20th July 2018 Contact centres must start reshaping the role of the agent from a traditional knowledge management service, to a more empathetic, human-facilitated service provider, if they are to successfully navigate the changes brought on by chatbots...

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The bots are coming!..

By Natasha Meintjies, ITWeb, 12th July 2018 If the media hype is to be believed, the robots may well be coming for your job. In fact, late last year, McKinsey research showed that up to 800 million workers worldwide may lose their jobs to artificial intelligence (AI) by 2030, whi...

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Making the case for expert logic – here..

By Ryan Falkenberg, published in ITWeb, 17th June 2018 As pressure mounts on call centres to offer improved customer experiences at reduced costs, many are turning to new technologies, particularly artificial intelligence (AI). Many of these innovations are focused...

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On the job training with AI..

If the flood of headlines is anything to go by, everyone with an eye on the future of work is concerned with the potential impact of artificial intelligence (AI). The direst predictions warn of mass job losses, with machines able to perform t...

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The very concepts of work as we know it, are..

By Ryan Falkenberg Our current education system is a product of the economic, political and social systems of the past few hundred years, one that reflects a strongly masculine world view, shaped by power, dominance and control. In all these systems, those with power set the rules, and require...

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Decision Navigators help humans..

By Andile Masuku SO, THERE’S this South African mate of mine who happens to be a gifted polymath. He is a media-shy physics PhD who spent much of his early professional career working in finance – programming artificial intelligence (AI) driven so...

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Meet Clevva, the company that thinks AI can s..

By Stuart Thomas There are plenty of people who are convinced that artificial intelligence (AI) will render most jobs redundant. The consequences of that, they say, will be earth-shaking. One company, however, thinks that humans and AI could work really well together. Based in the rolling vin...

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AI will transform the call centre..

By 2030, a significant proportion of the service element of contact centre operations will be automated, rather than provided by the human agent.This will result from significant advances in artificial intelligence (AI), especially in intelligent queue management, robo-advisory virtual assistants, p...

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AI is in your hands..

Posted by IT-Online Artificial intelligence is usually associated with futuristic sci-fi movies and the rise of the machines against humanity. What many people don’t realise is that it’s commonplace today, and something you...

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Just Ask Denver. The CLEVVA option!..

Architects, interior designers and other professionals always have a problem in keeping up to date with new developments in the flooring industry, and in locating the correct information on time, often working under pressure they struggle to get specifications for the projects they are currently wor...

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An answer to the skills shortage crisis in SA..

by Peter Enslin, Executive Intervention South Africa’s ongoing efforts to train its way out of the deepening skills crisis by using formal, traditional training methods won’t achieve much, says Ryan Falkenberg, a director at Clevva, a software-as-a-service company that sp...

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